11 Customer Support Services You Want in Construction Management Software
When it comes to selecting a construction management software, some obvious items a user will want to check off are items like scalability of the software, how well it integrates with some of your existing software or better yet – if it can replace some applications as a complete construction management solution.
These are all legitimate concerns and items you’ll want to assess prior to making your decision, but what about after the sale? Some things you’ll want to consider are if your construction management software is proactive in consistently developing and improving its software and what the after-sales services aka customer support is like.
Continued customer support services may be one of the most underrated items a business considers when it comes to selecting a construction management software. How well a construction management software company cares for its clients after launching the software is just as important, if not more than prior to the launch of the software in your business.
A well-constructed customer support team can help you maximize the software’s capabilities to improve your business workflows and processes, foresee upcoming changes/requirements of your business/industry and provide solutions for them, and resolve software issues as stress-free and quickly as possible.
Save yourself the headache and impending long hours over the phone with support and make these assessments on the Customer Support services offered from your construction management software first.
Prior to Launching Your Construction Management Software
If you’ve done your research, you may already know that implementing a construction management software solution is a lengthy process. There are a number of variables that need to be met prior to going live with your business. If you are under a strict timeline, you want to make sure that your Customer Support’s Project Management team is capable of helping you launch on time and is prepared for any roadblocks.
Here’s what a prepared and professional customer support service team will provide:
Ongoing and Continued Training and Customer Support After Software Implementation
As we mentioned earlier, the type of customer support and training a software company offers after deployment should be highly considered when assessing construction management software – or any software or technology for your business. Some tangible Customer Support services your business can look out for after the software is deployed include:
If you were able to check off seven to 10 of the 11 items from the Customer Support services above, you should have a relatively good Customer Support service team to rely on. If you'd like more information on the type of Customer Support services Jonas offers, check out our Support Services page or leave us a comment below!