10/18/2024

2024 Holiday Hours for Dec & Jan

During the holiday season, please note our modified Support hours for the following days:

• Wednesday, December 25  – Support services will be closed for regular inquiries, but remain available for emergencies only.
• Thursdays, December 26 – Regular support services will be available from 8:30 am to 5:00 pm EST.
• Wednesday, January 1 – Support services will be closed for regular inquiries, but remain available for emergencies only.

Thank you for your patience and understanding. We wish you a very restful and happy holiday season and look forward to collaborating and growing with you more in 2025!

10/18/2024

REMINDER: Modified Hours October 22-24

The Jonas Construction Support team will operate on modified hours from 8:30 AM to 5:00 PM EST from Tuesday, October 22 to Thursday, October 24, 2024 for Customer Service Week.

*After-hours emergency services will be available for these dates.

10/15/2024

ATTENTION REQUIRED: Delayed Responses to Customer Inquiries/Support Cases

We are currently experiencing an internal outage with our Multi-Factor provider, which is affecting our ability to access your customer inquiries/cases.

Please rest assured this does not impact your software as a Jonas Construction customer. However, due to this issue, there will be delayed responses to your support cases.

Our team is working diligently with our provider to resolve the issue as soon as possible.

We apologize for the inconvenience and appreciate your patience and understanding during this time.

10/08/2024

Modified Hours in October

The Jonas Construction Support team will operate on modified hours from 8:30 AM to 5:00 PM EST on the following dates:

• Canadian Thanksgiving (Monday, October 14, 2024)
• Customer Service Week from Tuesday, October 22 to Thursday, October 24, 2024.

*After-hours emergency services will be available for these dates.

09/16/2024

Outage Resolved – More Information Coming Soon

09/16/2024

ATTENTION REQUIRED: Likely Outage Alert for Jonas Cloud

09/12/2024

ATTENTION REQUIRED – (Updated) Microsoft & AT&T Service Outage

09/11/2024

ATTENTION REQUIRED – Jonas Cloud – Unplanned Service Interruption

09/04/2024

ACTION REQUIRED – 2024 Payroll Only Update for Kansas

08/30/2024

ACTION & ATTENTION REQUIRED: Hotfix for Jonas Documents, Dispatch Scheduler, Accounts Payable

08/15/2024

ATTENTION REQUIRED: Inability to Log In Resolved

08/15/2024

ATTENTION REQUIRED: Inability to log into eMobile, Field Applications, Jonas Document

08/13/2024

ACTION REQUIRED: Jonas Browser, EBI and Jonas Docs Hotfix

08/01/2024

Holiday Hours – Civic Day – Monday, August 5, 2024

07/26/2024

ACTION REQUIRED: July 2024 Payroll Only Update for Arkansas

07/19/2024

ATTENTION REQUIRED: Field Time, Field Project, eMobile and Jonas Documents Hotfix

07/17/2024

ACTION REQUIRED: Jonas SSL Certificate Expiring on July 26, 2024

Summary Statement:
On Friday, July 26, 2024, your jonas.jonasportal.com SSL certificate will expire. We will complete an automatic update of the jonasapp.com SSL certificate on Wednesday, July 24, 2024, at 5:00 AM local time. Some action may be required on your part prior to the update.

Who’s affected?
Customers who are using a *.jonasapp.com SSL certificate and running any of the following Jonas apps:

• Field Time
• Field Project
• Jonas Documents
• EBI

These Jonas apps may stop working if the SSL certificate is not updated on your server before it expires on July 26, 2024.

*Please Note: Customers who do not have external communication with Jonas Apps and/or are using their own SSL certificate will see the update performed but no functional changes will be done to their Jonas Web Server installation.

Why is this happening?
SSL certificates are responsible for securing communication between applications in Jonas. In order to ensure that the communication is secure, the certificates need to be routinely updated.

If this impacts me, is there anything I need to do?

*** To ensure a successful update to the new SSL certificate, validate your Windows Account credentials used for the Jonas WebServer update service. Click Here for instructions.***

• An unsuccessful validation of account credentials will lead to a failure to update and result in a breakdown of communication between the applications.
• This disconnect will lead to a failure to update and a temporary outage, which could last for the duration of the update from 5:00 AM to 5:20 AM local time on July 24, 2024.

Your server will update automatically at 5:00 AM local time on July 24, 2024. Please ensure that your server is able to run uninterrupted between 5:00 AM and 5:30 AM local time.

How do I know if I need to validate user credentials?
If your administrator has received an email similar to the sample email below, you need to validate your user credentials.

Sample Email:

 
If there is more info coming, when can I expect it?
We will send an additional email reminder to validate your Windows Account credentials before the July 24, 2024 SSL certificate update.

Once the SSL certificate is updated on July 24, 2024, we will send you a confirmation email. If your update is unsuccessful, we will reach out to your business directly to address the situation.

07/12/2024

ACTION & ATTENTION REQUIRED: Web App Hotfix for eMobile and Jonas Browser

• eMobile
• Dispatch Scheduler
• Jonas Documents

• Please download the most current version of Jonas 2024 with hotfixes once it is available for download and installation on the afternoon of Monday, July 15, 2024, by clicking HERE.
• Please Note: While the version number may be the same as the previous download, the ‘Last Updated’ date will indicate that the download is the most current. We request that you download and re-install this version, as it has been updated accordingly.

• eMobile
• Jonas Documents run in Jonas Browser

07/02/2024

ACTION & ATTENTION REQUIRED: Web Apps & Jonas Software Updates – Release 2

On-prem:

Summary Statement:
Please be advised that a Jonas Software update and a Jonas Web Apps update will be taking place on Wednesday, July 10, 2024. There is some action required on your part.

Who’s affected?

• All Jonas Users

When & What is happening?

Please note the following two updates:

1. Web Apps Update – On July 10, 2024, we will be performing a product update to the Jonas Web Applications at 5:00 AM local time.

The following applications will be updated:

• EBI
• eMobile
• Field Project
• Field Time
• Jonas Documents
• Jonas Apps Admin
• Jonas Browser

2. Jonas Software Update – Jonas 2024 – Release 2 will be available for download on Jonas Connect on the afternoon of July 10, 2024.

If this impacts me, is there anything I need to do?​

1. Web Apps Update
***Attention Administrators – Prior to the July 10th update, please ensure the following is completed:***

• Perform a backup of your Datamart database.
• Verify that the .NET Framework 4.8 is installed on the Jonas Server. This framework was a part of Windows 10 updates from 2021. If needed, download the installer here.
• Successfully validate the Windows Account credentials used for the Jonas WebServer update service. Click here for instructions.***
  • An unsuccessful validation of account credentials could result in a breakdown of communication between the applications.
  • This disconnect could lead to a failure to update and a temporary outage, which could last for the duration of the update from 5:00 AM to 5:20 AM local time on July 10, 2024.

Your server will update automatically at 5:00 AM local time on July 10, 2024. Please ensure that your server is able to run uninterrupted between 5:00 AM and 5:30 AM local time.

2.  Jonas Software Update

• Before installing Jonas 2024 – Release 2, please ensure that the .Net 6.0 Desktop Runtime has been installed in your RDS Terminal Services environment. Click here to download.
• If you are not running Jonas Software in the RDS Terminal Services environment, the .Net 6.0 Desktop Runtime must be installed on all workstations.
• To download Jonas 2024 – Release 2, please visit Jonas Connect on the afternoon of July 10, 2024.

If I need anything more, where can I find it?

• A complete list of the Features and Fixes included in the July 10 web application release and the Jonas Software release are available HERE.
• To upgrade to Jonas 2024 from 12.8 or earlier, please contact your Account Manager. If you are already on Jonas 2018, 2021, 2022 account.manager@jonassoftware.com 2023, visit the Downloads page. Please update your instance of Jonas at your earliest convenience to ensure you benefit from the many great features of every release.

Cloud:

Summary Statement:
Please be advised that a Jonas Software update and Web App update will be taking place in the coming weeks.

As a Jonas Cloud client, no action is required on your part. Your software update and web application backups and updates are taken care of by our Jonas Cloud team.

Who’s affected?

• All Jonas Cloud users.

When & What is happening?
Please note the following two updates:

1.  Web Apps Update – On Wednesday, July 10, 2024, we will be performing a product update to the Jonas Web Applications at 5:00 AM local time.

The following applications will be automatically updated:

• EBI
• eMobile
• Field Project
• Field Time
• Jonas Documents
• Jonas Apps Admin
• Jonas Browser

2.  Jonas Software Update – You will receive the newest version of Jonas 2024-Release 2 on the weekend of August 10. You will receive additional communication related to this update closer to the scheduled update.

If I need anything more, where can I find it?
A complete list of the Features and Fixes included in the July 10th web application release, and the Jonas Software release are available HERE.

If there is more info coming, when can I expect it?

To remind you of the Web App Update, there will be a reminder email sent out on July 9, 2024. 

For the Jonas Software Update, we will be sending additional communication closer to August 10, 2024.

06/24/2024

Holiday Hours – Canada Day Long Weekend – Monday, July 1, 2024

06/20/2024

ATTENTION REQUIRED – July 2024 Payroll Only Update

• Canadian payroll users.

• For Clients Who Host Their Own Data On-Premise or in Their Own Cloud Storage
  Please note that payroll changes for January 2025 will require you to be on at least Jonas version 2023.  If you are on an older version of Jonas, please contact your Account Manager to upgrade your software before December 2024 to ensure a smooth year-end and start of 2025.
• For Jonas Cloud Clients
  No action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.

06/20/2024

ACTION REQUIRED – July 2024 Payroll Only Update for GA, ID, OH, UT

• Georgia
• Idaho
• Ohio
• Utah

• For Clients Who Host Their Own Data On-Premise or in Their Own Cloud Storage
  Please download and complete the July 2024 Payroll Only Update, available HERE.

• For Jonas Cloud Clients
  No action is required on your part. Your software update and web application backups and updates are taken care of by our Jonas Cloud team. Your July 2024 Payroll Only Update will be automatically completed by the team on Sunday, June 23 at 5:00 AM local time.

06/13/2024

ACTION & ATTENTION REQUIRED: AP Direct Deposit users on Jonas 2024 R1

Cloud:

•  Users who have AP Direct Deposit on Jonas 2024 Release 1 (R1).

On Prem:

• Users who have AP Direct Deposit on Jonas 2024 Release 1 (R1).

05/28/2024

Last Chance – 20% Savings on Breakthrough!

• 34 Sessions
• 16 Speakers
• 4 Specialized Tracks

05/22/2024

ACTION REQUIRED: Hotfix for Jonas Documents and EBI

1. Jonas Documents Issues that have been corrected:

   i. When using the scanner option and selecting a file to save as a PDF, the Jonas Documents screen size is reduced and is distorted.

   ii. When selecting to restore archived documents, users were unable to perform this function.

   iii. When selecting filters in View Settings as well as Administration Settings, users could select the ‘Created Date Within’ filter, but it did not function as expected. The ability to Restrict To and Restrict From will be added to this feature to correct the issue.

   iv. When an AP Approval process was set up to begin with a ‘?’, and the User is selecting the first approver while in Setup/Edit AP Batches, the email address did not populate in the ‘Choose First Approver of Document’ screen.

   v. When documents were selected for printing and the printing process was completed, the Print Documents dialog displayed a cross (X) in front of the document name instead of a check mark.

   vi. In instances where the Copy From Access Profile dropdown is empty, when a restriction is added and the user clicks on Validate in select custom SQL, an error occurs.

   vii. When a User attempts to forward an email as part of a process where a document has been Approved or Denied, an error occurs.

   viii. In some instances, Users selecting View Documents encountered an error when required values were missing.

2. EBI Issues that have been corrected:

   i. Charts, Pivots and Matrix Reports – When a Date Range filter was added to a Chart, Pivot and/or Matrix Report, the final date in the date range was excluded from the filter.

   ii. Matrix Reports – When “show Matrix as percentage” was set in Settings, the totals displayed on the report were being calculated incorrectly.

   iii. Matrix Reports – When filtering or sorting Matrix report by selected columns, the totals at the bottom were not updating correctly.

05/22/2024

ACTION REQUIRED: Jonas Docs, EBI, and Jonas 2024 – Release 1

Please be advised that Jonas Documents and EBI will be updated with a hotfix on Thursday, May 23, 2024, at 5:00 AM local time. Jonas 2024 – Release 1 (2024.1163) found on Jonas Connect, will be updated as of May 23, 2024.

Who’s affected?

Users who have any of the following:

• Jonas Documents
• EBI
• Jonas 2024 Release 1 (2024.1163).

When & what is happening?
On Thursday, May 23, 2024 at 5:00 AM local time, a hotfix update will be performed on Jonas Documents and EBI to correct the issues mentioned below.

The update for Jonas 2024 – Release 1, will be updated on Jonas Connect on May 23, 2024 to correct the issues mentioned below.

1. Jonas Documents Issues that have been corrected:

   i. When using the scanner option and selecting a file to save as a PDF, the Jonas Documents screen size is reduced and is distorted.

   ii. When selecting to restore archived documents, users were unable to perform this function.

   iii. When selecting filters in View Settings as well as Administration Settings, users could select the ‘Created Date Within’ filter, but it did not function as expected. The ability to Restrict To and Restrict From will be added to this feature to correct the issue.

   iv. When an AP Approval process was set up to begin with a ‘?’, and the User is selecting the first approver while in Setup/Edit AP Batches, the email address did not populate in the ‘Choose First Approver of Document’ screen.

   v. When documents were selected for printing and the printing process was completed, the Print Documents dialog displayed a cross (X) in front of the document name instead of a check mark.

   vi. In instances where the Copy From Access Profile dropdown is empty, when a restriction is added and the user clicks on Validate in select custom SQL, an error occurs.

   vii. When a User attempts to forward an email as part of a process where a document has been Approved or Denied, an error occurs.

   viii. In some instances, Users selecting View Documents encountered an error when required values were missing.

2. EBI Issues that have been corrected:

   i. Charts, Pivots and Matrix Reports – When a Date Range filter was added to a Chart, Pivot and/or Matrix Report, the final date in the date range was excluded from the filter.

   ii. Matrix Reports – When “show Matrix as percentage” was set in Settings, the totals displayed on the report were being calculated incorrectly.

   iii. Matrix Reports – When filtering or sorting Matrix report by selected columns, the totals at the bottom were not updating correctly.

3. Jonas 2024 – Release 1 issues corrected:

   i. When new change orders were created, the associated cost and revenue were not being included on job costing reports.

   ii. In certain instances, Users with monitors that have a very high screen resolution received an Error #29 when attempting to open some screens in Jonas.

If this impacts me, is there anything I need to do?
The hotfix update for Jonas Documents and EBI will automatically be deployed on Thursday, May 23, 2024 at 5:00 AM local time. Please ensure your server can be accessed, uninterrupted between 5:00 and 5:30 AM local time.

We recommend that clients who have downloaded Jonas 2024 – Release 1 and record Change Orders in Jonas perform an update using the file provided on May 23, 2024 on Jonas Connect.

05/17/2024

ATTENTION REQUIRED: Discontinuation of services offered

• This change will impact you if your business requires a custom DM report; or, is currently using a custom Datamart report which may need adjustments in the future.

• How to create a Datamart connection in order to create reports from Jonas using Microsoft Excel | Jonas Construction Software Portal | Jonas Construction Software
• How Can I Find Data In Datamart

05/16/2024

ACTION MAY BE REQUIRED: Remote Desktop Client Updates For Jonas Cloud Users

• Any Jonas Cloud user whose IT Team set the following registry key on their workstation with the value 0. (This means that Microsoft automatic updates for this app are turned off).

  Key: HKLM\Software\Microsoft\MSRDC\Policies
  Type: REG_DWORD
  Name: AutomaticUpdates
  Value: 0

• Please contact your IT Team to confirm if this registry key on your workstation has the value 0.

• Please collaborate with your internal IT team to set the following registry key to the value 2.
  (This means that Microsoft automatic updates for this app are turned on).

  Key: HKLM\Software\Microsoft\MSRDC\Policies
  Type: REG_DWORD
  Name: AutomaticUpdates
  Value: 2

• IT can use the following command to set the registry key to the value of 2:
  REG ADD “HKLM\Software\Microsoft\MSRDC\Policies” /v AutomaticUpdates /t REG_DWORD /d 2 /f
• Please have your IT team ensure that the above registry key is set to 2 for all Jonas users workstations.

05/15/2024

Only 2 Weeks Left – Save 20% on registration!

• 34 Sessions
• 16 Speakers
• 4 Specialized Tracks

05/15/2024

Holiday Hours – Victoria Day Long Weekend – Monday, May 20, 2024

05/09/2024

ATTENTION REQUIRED: **New** Jonas Cloud Geo-Redundant Storage (GRS) Service

On June 3, 2024, we are launching a new Geo-Redundant Storage (GRS) service to provide even more powerful data backup options to meet your business continuity and disaster recovery requirements.

What is GRS?
GRS is another data backup option that will complement your existing Locally Redundant Storage (LRS), which is included with The Jonas Cloud.

The purpose of GRS is to ensure you still have access to your data in situations where local outages or disasters render your local data inaccessible. This new GRS “a la carte” service will perform daily backups and store them in another region located away from where your Jonas software data is located.

If I’m interested in GRS backups, what should I do?
Please contact your Account Manager after June 3, 2024 to get started. We look forward to speaking with you.

05/08/2024

ATTENTION REQUIRED: Jonas 2024 Release 1 Hotfix

• Screen Resolution – High screen resolution may result in Error #29
  In certain instances, users with monitors that have a very high screen resolution may receive an Error#29 when attempting to open some screens in Jonas. This issue has been corrected so that an error is not produced in this instance.
• CRM Quoting – JMailing to multiple recipients resulted in an Error #14
  When JMailing a CRM Quotes Approval/Worksheet to more than one recipient, an Error #14 was produced. The program has been modified to correct this issue.
• CDN/US Payroll Web Import – When a large volume of entries is imported, an error message that too many files are open is displayed.
  When importing time entry records via the Web Import, users received an error message that too many files were being opened. The user was able to continue with the Web Import, resulting in the Work Order hours not transferring to Service Billing. The program has been corrected to prevent this error when larger volumes of records are imported.

05/08/2024

ATTENTION REQUIRED: Jonas Back-Office Software Update

Summary Statement:
Please be advised that a Jonas Back-Office Software update will be taking place over the course of the weekend of May 10th, 2024.

Who’s affected?
•   All Jonas Cloud clients and their users.

When & what is happening?
You will receive the newest version of Jonas (Back-Office) 2024 during the weekend of May 24th, 2024.

If this impacts me, is there anything I need to do?
As a Jonas Cloud client, no action is required on your part. Your software updates and web application backups and updates are taken care of by our Jonas Cloud team.

If I need anything more, where can I find it?
A complete listing of the Features and Fixes included in this software update is available HERE.

05/01/2024

Breakthrough Registration is Open!

• Increasing operational efficiency (in the field and back office)
• The speed and accuracy of accounting practices
• Superior cost and financial reporting

• Multiple conference tracks to choose from (to focus on sessions that matter to you)
• Opportunities to speak with Jonas staff (including the executive team, and the staff who craft, develop, train, and support the software)
• Time to engage with peers from other construction businesses (to help identify similar challenges and new ideas to address them)

04/29/2024

[WEBINAR] Jonas Cloud; Save Your Spot!

We are excited to invite you to an exclusive webinar that will introduce you to the powerful capabilities and advantages of our Jonas Cloud solution.

Join our hosts, Neil Ashizawa (Chief Product Officer), Vivek Girijan (Jonas Cloud Administrator and Team Lead) and Vikram Notay (Account Manager), where they will discuss The Jonas Cloud’s powerful capabilities and solutions:

• Management of your Jonas updates and upgrades
• System scaling to ensure optimal performance of your Jonas Software
• System monitoring, management, and security
• Daily data backup
• Cloud migration services of your Jonas data to our Cloud solution
• New Jonas Cloud solutions: Jonas Read and Single Sign-On with Multi-factor Authentication.

May 15, 2024 at 2 pm ET
SAVE MY SPOT

*** If you are unable to join us, we will be sharing a video recording along with comprehensive documentation on Jonas Connect by the end of September.

04/26/2024

REMINDER: CPP Enhancement Changes from CRA in 2024

• Jonas users who process payroll in Canada

04/25/2024

ATTENTION & Action REQUIRED: Hotfix for Field Project, Jonas Apps Admin, EBI

1. Field Project
2. Jonas Apps Admin for Field Time
3. EBI

1. Field Project – Equipment Usage Grid Entry not fully visible.
   When recording an Equipment Usage entry using a grid methodology, the entry window was the incorrect size. This resulted in the text being distorted or hidden. The program has been corrected to address this issue.
2. Jonas Apps Admin – Field Time Custom Fields unable to be created.
   When an Administrator in Jonas Apps Admin attempted to create new Field Time Custom Fields, the additions could not be saved. The program has been corrected to allow for this action.
3. EBI – Date Range filter excluded last date in range.
   When a Date Range filter was added to a view, the final date in the date range was excluded from the filter. The program has been corrected to ensure all applicable dates are included in the date range filter.

• Cloud customers: As a Jonas Cloud client, no action is required on your part. Your update will be taken care of by the Jonas Cloud team.
• On-prem customers: This update will automatically be deployed on Friday, April 26, 2024 at 5:00 AM local time. Please ensure your server can be accessed, uninterrupted between 5:00 and 5:30 AM local time.

04/23/2024

ATTENTION REQUIRED: 2024 Jonas Back-Office Software Update

• All Jonas Cloud clients and their users.

04/22/2024

ATTENTION REQUIRED: User Account Management Utility Issue Resolved

On Tuesday, April 16, 2024, we notified you that the User Account Management utility (UAM) was not able to “create an administrator” and “create a new cloud user account”. This issue was resolved as of Thursday, April 16, 2024. The UAM is now fully functional.

We apologize for any inconvenience this may have caused and appreciate your patience.

04/16/2024

ATTENTION REQUIRED: Jonas Docs, Field Time, Field Project, eMobile, Jonas Apps Admin, Jonas Payroll

• Jonas Documents
• Field Time
• Field Project
• Jonas Apps Admin
• eMobile
• Field Time Users of Jonas Payroll

1. Jonas Documents – Dashboard > All Approval Inboxes chart displays incorrect document routing

   In the Dashboard, the All Approval Inboxes chart displayed documents that had not yet been routed for Approval.  This was the result of an incorrect data count.

2.  Field Time – Super admin access failed when no Field Project license was present

   When the Field Time application was accessed by Jonas personnel using the Superadmin password, access failed if the selected Client ID did not have an active Field Project license.

3.  Field Project – Create Requisition included option for N/A Allocation

   The allocation selection in Create Requisition included an option for N/A allocation in error. The program has been updated to remove this option from Create Requisition as it is only available with Create PO.

4. eMobile – eMobile is unresponsive when sending work order updates if sending email fails

   When inside a work order and a user pressed SAVE or SEND UPDATE, if the environment was set up to send email notifications, but the eMobile application could not connect to the SMTP server to send the email, the UI would get stuck indefinitely.

5. Jonas Payroll – Field Time Users encountering an Error #42 in Web Import.

   When users drilled into the payroll notes from the web import, an error #42 was occurring. Jonas Cloud clients received this update on April 15, 2024.

04/16/2024

ACTION REQUIRED: Hotfix for Jonas Docs, Field Time, Field Project, eMobile, Jonas Apps Admin, Jonas

• Jonas Documents
• Field Time
• Field Project
• Jonas Apps Admin
• eMobile
• Field Time Users of Jonas Payroll

1. Jonas Documents – Dashboard > All Approval Inboxes chart displays incorrect document routing

   In the Dashboard, the All Approval Inboxes chart displayed documents that had not yet been routed for Approval. This was the result of an incorrect data count.

2. Field Time – Superadmin access failed when no Field Project license was present

   When the Field Time application was accessed by Jonas personnel using the Superadmin password, access failed if the selected Client ID did not have an active Field Project license.

3. Field Project – Create Requisition included option for N/A Allocation

   The allocation selection in Create Requisition included an option for N/A allocation in error. The program has been updated to remove this option from Create Requisition as it is only available with Create PO.

4. Emobile – eMobile is unresponsive when sending work order updates if sending email fails

   When inside a work order and a user pressed SAVE or SEND UPDATE, if the environment was set up to send email notifications, but the eMobile application couldn’t connect to the SMTP server to send the email, the UI would get stuck indefinitely.

5. Jonas Payroll – Field Time Users may encounter an Error #42 in Web Import.

   When users drilled into the payroll notes from the web import, an error #42 would occur. The program has been corrected for Jonas versions 2020 and higher and can be accessed using the Payroll only update. Clients on Jonas 2018 who require this fix are asked to contact support for assistance.

04/16/2024

ATTENTION REQUIRED: User Account Management Utility Currently Not Working

• All Jonas Cloud Customers

04/02/2024

ATTENTION & ACTION REQUIRED: Jonas Software Updates

A Jonas Software update and a Jonas Web App update will be taking place in the coming weeks.

Who’s affected?

• All Jonas users

When & What is happening?

Please note the two following updates:

1.  Web Apps Update – On Wednesday, April 10, 2024, we will be performing a product update to the Jonas Web Applications at 5:00 AM your local time.

The following applications will be updated:

• EBI
• eMobile
• eService
• Field Project
• Field Time
• Jonas Documents
• Jonas Apps Admin
• Jonas Browser

2.  Jonas Software Update –  You will receive the newest version of Jonas 2024 on the weekend of May 10th or the weekend of May 24th.  You will receive additional communication related to this update, including the scheduled dates, closer to the scheduled update.

If this impacts me, is there anything I need to do?

• For Jonas Cloud Clients
  As a Jonas Cloud client, no action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.
• For Clients Who Host Their Own Data On-Premise/Their Own Cloud Storage

  1. Web Apps Update

  ***Attention Administrators – Please ensure that you complete a backup of your Datamart database prior to the April 10, 2024 update.***

  Your server will update automatically at 5:00 AM local time on April 10, 2024. Please ensure that your server is able to run uninterrupted between 5:00 AM and 5:30 AM local time.

  2.  Jonas Software Update 

  Before installing Jonas 2024 – Release 1, please ensure that the .Net 6.0 Desktop Runtime has been installed in your RDS Terminal Services environment. CLICK HERE to access the link to download.

  If you are not running Jonas Software in the RDS Terminal Services environment, the .Net 6.0 Desktop Runtime must be installed on all workstations.

  ​​​​​​​To download Jonas 2024 – Release 1, please visit Jonas Connect on the afternoon of April 10, 2024.

If I need anything more, where can I find it?

• A complete list of the Features and Fixes included in the April 10th web application release, and the Jonas Software release are available HERE.
• For the Jonas Software Update, we will be sending more communications closer to May 10, 2023.

03/08/2024

ATTENTION REQUIRED: Changing The Name Of The CRM Module

• Any user of the “Customer Relationship Management” module.

• For Clients Who Host Their Own Data On-Premise/Their Own Cloud Storage
  The next version of Jonas back-office software will be available on April 10, 2024. Once you update your software to this new version, you’ll see the new name, “CRM Quotes”.
• For Jonas Cloud Clients
  The change to “CRM Quotes” will automatically be updated when we update your software in May of 2024.

03/25/2024

Holiday Hours – Easter Long Weekend – Friday, March 29, 2024

Holiday Hours – Easter Long Weekend – Friday, March 29, 2024

Support holiday hours will be in effect for Friday, March 29, 2024.
Support hours for that day are: 8:30am to 5:00pm (EST).

After-hours emergency services will be available after those times.
We will be back to regular support hours on Monday, April 1, 2024.

Thank you for your continued support and partnership.

03/14/2024

[WEBINAR] Field Time – Be Prepared for an Upcoming Change

Effective April 10, 2024, Field Time will use a User-Based License Model.
This change will:

• Ensure we are consistent with our licensing model across all Field applications.
• Ensure you won’t need to understand multiple license models.
• Enable Jonas to develop software solutions for you in a more efficient and timely manner.

To support your transition to this model, join us for a brief webinar where we will provide step-by-step instructions to link your Field Time users to user licenses.

Field Time – Be Prepared for an Upcoming Change Webinar
*Please select one of two options:

March 20, 2024 at 2:30 pm ET

Save My Spot

—

April 4, 2024 at 2 pm ET

Save My Spot

*Please link your Field Time users to user licenses prior to April 10, 2024 to ensure uninterrupted access to Field Time.
*** If you are unable to join us, we will be sharing a video recording along with comprehensive documentation on Jonas Connect by the end of September.

03/08/2024

ATTENTION: T4 Printing Issue for Other Information Boxes

An issue was found with T4 printing and “Other Information” boxes with the incorrect amount printing in the 4th Other Information box (first box on the second row of the “Other Information” section).

• Correction for printing of the T4s Other Information Boxes

• For Clients Who Host Their Own Data On-Premise
  Please download and complete the Jan 2024 Payroll Only Update, available HERE.

  *If you are on Jonas version 2020 or earlier, please reach out to your Account Manager to upgrade your software version and successfully run the payroll only update.

  *Please Note: Following the July Payroll Only update, we will be limiting our Payroll Only update to the current Jonas 2024 version and Jonas 2023. To access the user guide to update to Jonas version 2023, click here. To access the Hardware/Network guidelines, click here.

• For Jonas Cloud Clients
  No action is required on your part. The update was completed for you on Sunday, March 3, 2024 at 5:00 AM local time by the Jonas Cloud service team.

03/08/2024

ATTENTION REQUIRED: Jan 2024 Payroll Only Update for CA, SC, IA

• Updated Quarterly Report format changes for states of California and South Carolina.
• Updated withholding tables for the state of Iowa related to the new state W4 form.

• California
• South Carolina
• Iowa

• SDI Report was updated to handle there no longer being a CAP on SDI wages for California.
• South Carolina Quarterly report was updated with revised format changes that include the reporting of SOC (Standard Occupation Classification) codes for each employee.  The SOC code in Jonas gets pulled based on the Occupation/Trade code.  You will need to update these codes before creating your 1st Qtr 2024 file.

• Updated withholding tables are now included for the state of Iowa related to the new state W4 form.  The amount from Line 6 on the new state W4 form must be entered under the “Exemption Claimed” field in the employee’s taxes screen.

• For Clients Who Host Their Own Data On-PremisePlease download and complete the Jan 2024 Payroll Only Update, available HERE.

  *If you are on Jonas version 2020 or earlier, please reach out to your Account Manager to upgrade your software version and successfully run the payroll only update.

  *Please Note: Following the July Payroll Only update, we will be limiting our Payroll Only update to the current Jonas 2024 version and Jonas 2023. To access the user guide to update to Jonas version 2023, click here. To access the Hardware/Network guidelines, click here.

• For Jonas Cloud Clients
  No action is required on your part. The update was completed for you on Sunday, March 3, 2024 at 5:00 AM local time by the Jonas Cloud service team.

03/07/2024

ATTENTION REQUIRED: Password Policy Change For The Jonas Cloud

• All Jonas Cloud users

• Minimum total length of 12 (including spaces)
• Minimum 1 lowercase letter
• Minimum 1 number
• Minimum 1 capital letter
• Cannot contain your username in any form
• Cannot use a previous password
  

02/28/2024

ATTENTION REQUIRED: Payroll Only Updates Limited to Current & Previous Year’s Release

• Users on Jonas version 2022 or earlier.

• Following the July 2024 Payroll Only update, which will support Jonas version 2020, 2022, 2023, and 2024, we will be limiting our Payroll Only update to the current version and the previous version.
• This means that the December Payroll updates will only be available for versions 2023 and 2024.

• There have been updates to the Hardware/Network guidelines and we strongly recommend that you review these prior to running any product updates. To access the Hardware/Network guidelines, click here.
• To access the user guide to update to Jonas version 2023, click here.
• If you require assistance with the updating process, we encourage you to contact your Account Manager.

02/08/2024

ACTION REQUIRED: Jonas SSL Certificate Expiry May Impact Service

• eMobile
• eService
• Field Time
• JonasAPI

• For Cloud Customers
  No action is required of you. This will be taken care of by the Jonas Cloud service team.
• For Customers who host their own Data (On Premise / Cloud)
  ***Before the update runs on February 15, 2024, please ensure that your Jonas Communications Service is configured to use valid Windows Account credentials. Click Here for instructions.***

  Failing to Validate Windows Account Credentials could mean the new SSL certificate will not be installed on February 15, 2024, which could result in the breakdown of communication between the field and back office on February 21 2024.

  On February 15, 2024, you may encounter a temporary outage, which could last for the duration of the update from 5:00 AM to 5:20 AM local time, though it will likely be shorter.

  eMobile Users: We recommend that you do not submit eMobile work orders during the update period from 5:00 AM to 5:20 AM local time on February 15, 2024.

01/18/2024

ATTENTION REQUIRED: Jan 2024 Payroll Only Update for CT, MD, MA, MN, NC

• U.S. Payroll users that process payroll in Connecticut, Maryland, Massachusetts, Minnesota and North Carolina.

• Updated withholding tables are now included for the states of Maryland, Massachusetts and Minnesota.
• Updated unemployment file formats are now included for the states of Connecticut and North Carolina.

• For Clients Who Host Their Own Data On-Premise or in Their Own Cloud Storage
  Please download and complete the Jan 2024 Payroll Only Update, available HERE.

  **If you are on Jonas version 2020 or earlier, please reach out to your Account Manager to upgrade your software version and successfully run the payroll only update.

• For Jonas Cloud Clients
  No action is required on your part. You will automatically receive the update on Sunday, January 21, 2024, at 5:00 AM local time by the Jonas Cloud service team.

01/18/2024

Introducing our New President

We’re thrilled to announce the newest addition to our leadership team, Matthew Saunders who officially commenced his role as President on January 8, 2024. 🎉

Matt brings invaluable expertise to this position with a wealth of experience and a proven track record in driving growth and innovation within the technology and service-based sectors. Having held operational roles in business development, finance, operations, and strategy, he possesses a rich background in building and scaling companies via organic growth.

As President, Matt will adopt and spearhead our strategy, goals, and targets for 2024 and beyond. His commitment to diving into the intricacies of our business, market, customers, solutions, and software roadmap aligns perfectly with Jonas’ commitment to building software and service focused on accounting automation, enterprise efficiency, and superior cost reporting. We’re confident this will enable our customers to increase operational efficiency, enhance cash flow predictability, and identify profit fade.

We asked Matt about his thoughts on joining the team. He mentioned…

“I’m excited to join the Jonas family and leverage our collective expertise to advance the software and services we provide our valuable clients. I’m looking forward to engaging with our customers and ensuring our team is doing everything we can to enhance their continued success.”

Please join us in welcoming Matt to his new role at Jonas. We’re excited to have him lead us into an exciting year of innovation and success!

If you’d like to learn more about Matt, please visit his LinkedIn page.

Kind regards,
The Jonas Team

01/08/2024

ACTION REQUIRED: Jonas Documents Hotfix

• All users who have Jonas Documents.

• For Clients Who Host Their Own Data On-Premise/Their Own Cloud Storage
  Please ensure your server can be accessed, uninterrupted between 5:00 and 5:30 AM local time on January 10, 2024.
  
• For Jonas Cloud Clients
  No action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.

01/05/2024

ATTENTION REQUIRED: Update to the Cost Allocation Report in CDN Payroll

• Canadian Payroll users.

• For Clients Who Host Their Own Data On-Premise
  Please download and complete the Jan 2024 Payroll Only Update, available HERE.

  **If you are on Jonas version 2020 or earlier, please reach out to your Account Manager to upgrade your software version and successfully run the payroll only update.

• For Jonas Cloud Clients
  No action is required on your part. You will automatically receive the update on Sunday, January 7, 2024 at 5:00 AM local time by the Jonas Cloud service team

01/04/2024

ATTENTION REQUIRED: Jan 2024 Payroll Only Update for Alabama, Indiana and North Dakota

• U.S. Payroll users that process payroll in Alabama, Indiana and/or North Dakota.

• Updated withholding tables are now included for the states of Indiana and North Dakota.
• Other earnings are now factored into the Alabama state tax calculation for 2024 payrolls.

• For Clients Who Host Their Own Data On-Premise or in Their Own Cloud Storage
  Please download and complete the Jan 2024 Payroll Only Update, available HERE.

  **If you are on Jonas version 2020 or earlier, please reach out to your Account Manager to upgrade your software version and successfully run the payroll only update.

• For  Jonas Cloud Clients
  No action is required on your part. You will automatically receive the update on Sunday, January 7, 2024 at 5:00 AM local time by the Jonas Cloud service team.

12/22/2023

Holiday Hours for Support

Support Hours for the Holidays

The support team at Jonas wishes everyone Happy Holidays.

Here are our upcoming Support Hours for the Holidays:

• Monday Dec. 25th Closed (Statutory Christmas Day) – Emergency pager service will be available.
• Tuesday Dec. 26th (Boxing Day) – Support hours 8:30am – 5:00pm (EST).
• Monday Jan 1st Closed (New Year’s Day) – Emergency pager service will be available.

Thank you for your continued support and partnership!

Regards,
The Jonas Team

12/21/2023

ACTION REQUIRED: Vermont Withholding Tables Update

Summary Statement
Please be advised that the Jan 2024 Payroll Only Update has been updated to include withholding tables for the state of Vermont.

Who’s affected?

U.S. Payroll users that process payroll in Vermont.

When & What is Happening?

On December 18, 2023, a Payroll Only Update was released with updated withholding tables for the state of Vermont.

If this impacts me, is there anything I need to do?

This update impacts both Jonas Cloud customers and Customers who host their own data (either on-premise or in their own cloud storage).

• For Clients Who Host Their Own Data On-Premise
  Please download and complete the payroll only update. The payroll only update can be accessed here.
• For Jonas Cloud Clients
  No action is required of you. Jonas Cloud customers will automatically receive the update on December 24, 2023 at 5:00 AM local time by the Jonas Cloud service team.

Regards,
The Jonas Team

12/19/2023

ACTION REQUIRED: Jan 2024 Family Leave and Medical Plan Changes

• Users that process payroll in Massachusetts
• Users that process payroll in New York
• Users that process payroll in Oregon
• Users that process payroll in Washington

• The rates for Family Leave and Medical Leave plans in Massachusetts, New York and Washington have changed.
• The wage CAP amount for Oregon’s Paid Leave plan now mirrors the Social Security wage base amount.

• Massachusetts
• New York
• Oregon 
• Washington

12/15/2023

ACTION REQUIRED: Year-End Payroll Update

Summary Statement
For Customers Who Host Their Own Data On-Premise/Their Own Cloud Storage, the 2024 Payroll Only updates and related year-end payroll checklists are now available for Jonas versions 2020, 2021, 2022 and 2023.
Please complete the payroll update before processing your 2023 year-end payroll.

Who’s affected?

• Users using US Payroll
• Users using Canadian Payroll

If this impacts me, is there anything I need to do?

• Prior to processing the 2023 year-end payroll, please ensure you complete the 2024 Payroll Only Update. Click HERE to download the update for Jonas versions 2020, 2021, 2022 and 2023.*
• For instructions on how to perform the update, click HERE.

*If you are on Jonas version 2018 or earlier, please reach out to your Account Manager to upgrade your software version and successfully run the 2024 payroll only update. Upgrade at your earliest convenience to ensure you are benefiting from the many great features included with new releases and payroll updates.

If I need more information, where can I find it?
We have put together knowledge base articles that include year-end payroll checklists:

• Click HERE for the US payroll checklist.
• Click HERE for the Canadian payroll checklist.

If there is more info coming, when can I expect it?
Should governments make any last minute adjustments, the changes will be added to the download file above, as we receive them for various Provinces/States.

Please Note: If you file W2s with the state of Illinois, the W2 file format has been changed to work with ‘My Tax Illinois’ portal now.

Regards,
The Jonas Team

12/15/2023

ATTN Cloud Customers: Year-End Payroll Update

Summary Statement
Please be advised the 2024 Payroll Only Updates will be installed on your Jonas system on Sunday, December 17, 2023, at 5:00 AM local time.

Who’s affected?

• Users using US Payroll
• Users using Canadian Payroll

If this impacts me, is there anything I need to do?

• Please wait until after December 17, 2023 to process your year-end payroll.
• As a Jonas Cloud client, no further action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.

If I need more information, where can I find it?
We have put together knowledge base articles that include year-end payroll checklists:

• Click HERE for the US payroll checklist.
• Click HERE for the Canadian payroll checklist.

If there is more info coming, when can I expect it?
Should governments make any last minute adjustments, the changes will be added to the download file above, as we receive them for various Provinces/States.

Please Note: If you file W2s with the state of Illinois, the W2 file format has been changed to work with ‘My Tax Illinois’ portal now.

Regards,
The Jonas Team

12/14/2023

Introducing Our New Director of Account Management

We hope this message finds you well. At Jonas, we are committed to enabling our customers to increase operational efficiency, enhance cashflow predictability and identify profit fade.  It is with this spirit of continuous dedication to you that we bring you an important leadership update from our Account Management Team.

Ashley Adamo, our previous Director of Account Management, has embarked on a new professional journey after more than a decade of remarkable service with us. While we are sad to see Ashley go, we are excited to announce that Ioana Cumpanas will be stepping into this pivotal role.

Ioana brings a wealth of experience to this position, having been a part of the Jonas team for 15 years. Her impressive journey at Jonas spans various customer-centric roles across different departments, providing her with a deep understanding of our client’s business concerns and objectives.

Ioana has shown repeatedly that she holds our customers’ concerns as her own and that she helps our customers to be equipped to handle the challenges of the modern construction industry.

We are confident that Ioana’s leadership will help enhance the quality of our partnerships.

Please join us in welcoming Ioana to her new role.

Should you have any questions or require assistance please reach out directly to your Account Manager.

Thank you for your continued trust and partnership with Jonas.

12/13/2023

ATTENTION REQUIRED: Jonas Browser and EBI Hotfix

• Users who have Jonas Browser
• Users who have EBI

1. Users incorrectly received a message “Your current session has timed out” when launching Jonas Documents, or other Jonas Applications. This issue has been corrected.

1. An issue where the Save button was not enabled in some of the new EBI report creation scenarios has been corrected.
2.  In some instances users were unable to see documents. This issue has been resolved.
3. An issue was identified where the main page would be displayed as blank after a User pressed the Hamburger icon to hide or display the left=hand panel and menu. This issue has been corrected.
4. In some scenarios the matrix detail section did not populate. This issue has been resolved.

11/14/2023

ATTENTION REQUIRED: Jonas Software Updates

1. Web App Update – On the morning of Wednesday, November 15, 2023, we will be performing a product update to the Jonas Web Applications at 5:00 AM your local time.

   The following applications will be automatically updated:
   o   EBI
   o   eMobile
   o   eService
   o   Field Project
   o   Field Time
   o   Jonas Documents
   o   Jonas Apps Admin
   o   Jonas Browser
   o   Jonas Webserver

2. Jonas Software Update – You will receive the newest version of Jonas 2023 during the weekend of December 1-3, 2023.

11/14/2023

ACTION REQUIRED: Jonas Software Updates

1. Web App Update – On the morning of Wednesday, November 15, 2023, we will be performing a product update to the Jonas Web Applications at 5:00 AM your local time.

   The following applications will be automatically updated:
   o   EBI
   o   eMobile
   o   eService
   o   Field Project
   o   Field Time
   o   Jonas Documents
   o   Jonas Apps Admin
   o   Jonas Browser
   o   Jonas Webserver

2. Jonas Software Update – Jonas 2023 – Release 3 will be available for download on Jonas Connect on the afternoon of November 15, 2023.

• When you update your Jonas Backoffice (core) software per your schedule, please ensure that .NET 6.0 Desktop Runtime has been installed on the server that is hosting Jonas software in an RDS Terminal Services environment.
• When you update your Jonas Backoffice (core) software per your schedule, and you are not running Jonas in an RDS Terminal Services environment, .NET 6.0 Desktop Runtime must be installed on the Jonas hosting server AND all user workstations.
• Please collaborate with your IT Team to ensure .NET 6.0 Desktop Runtime is properly installed where required before you update your Jonas Backoffice (Core) software.

11/06/2023

ACTION REQUIRED: Web App and Software Updates – Jonas 2023 Release 3

• EBI
• eMobile
• eService
• Field Project
• Field Time
• Jonas Documents
• Jonas Apps Admin
• Jonas Browser
• Jonas Webserver​

11/08/2023

ATTENTION REQUIRED: Web App and Software Updates – Jonas 2023 Release 3

• EBI
• eMobile
• eService
• Field Project
• Field Time
• Jonas Documents
• Jonas Apps Admin
• Jonas Browser
• Jonas Webserver​

11/06/2023

ATTENTION & ACTION REQUIRED: Field Project Transitioning to User License Effective Nov 15, 2023

• All Jonas Field Project users.

11/03/2023

ACTION REQUIRED: Upcoming Canadian Payroll Changes

• Canadian payroll users.

• 2024 CPP Changes
  To help track this additional CPP deduction amount and report it correctly on the T4s for next year, Jonas will be utilizing deduction code D99 to store this amount.
• 2023 T4 Reporting Box 45
  A new box related to Employer-offered dental benefits has been added to the T4 for 2023. Reporting in this box is based on the employee’s status as of December 31. i.e. if an employee were terminated in December they would have a code 1.

• For D99 to reflect on your reports and pay statements correctly, you will first need to download and install the Jan 2024 Payroll Only Update (available soon, in Dec 2023) and then modify D99 in your payroll setups.
• If you are currently using D99, you will need to reclassify it to another deduction code.
• Click here for additional information regarding the setup of the D99 code.

• Please note that the new reporting box related to Employer-offered dental benefits will show only after running the Jan 2024 Payroll Only Update, available in Dec 2023.
• Click here for more details on reporting in Box 45.

• For Customers Who Host Their Own Data On-Premise/Their Own Cloud Storage
  • Please be advised you must be on Jonas version 2020 or higher to be able to install the Jan 2024 Payroll Only Update and process payroll in 2024.
  • If you’re on an earlier version than 2020, please download and install the most recent version of Jonas here. If you’re unable to download via the link, please contact your Account Manager for assistance in upgrading.
• For Jonas Cloud Customers
  • No action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.

10/19/2023

ACTION REQUIRED – 2023 Payroll Only Update for the State of Ohio

• U.S. Payroll users who process payroll in Ohio.

• Please download and complete the payroll only update, available HERE.

• No action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team. Your update will be completed on Sunday, October 22, 2023, at 5:00 AM local time.

10/16/2023

ATTENTION REQUIRED: Update to Jonas Connect Security

Summary Statement
Based on customer feedback, we’ve made changes to permission settings on Cases in Jonas Connect. As of October 18th, Jonas Connect users, who are not ‘Customer Administrators’ are only able to view their own cases. ‘Customer Administrators’ will continue to be able to view all cases.

Who’s affected?
This affects all Jonas Connect portal users, with all users roles – Customer Administrator, Standard, Standard-IT, and Read Only

If this impacts me, is there anything I need to do?
There are no actions required of you for this to take effect.

If I need anything more, where can I find it?
If you have any questions about this update, or are experiencing issues, please reach out to our support team via Jonas Connect.

10/12/2023

ATTENTION REQUIRED: Jonas Support Hours for Customer Service Week

Summary Statement
We’re celebrating Customer Service Week (CSW) from Oct 24, 2023 to Oct 26, 2023. During this time, Jonas’ Support team hours will operate from 8:30 AM to 5:00 PM EST. 

What’s happening?
Customer Service Week is an international celebration that calls attention to the importance of customer service and the people who provide it. While Customer Service Week is in early October, we’ll celebrate a belated CSW.

From Oct 24, 2023 to Oct 26, 2023, our Support team will work 8:30 AM to 5:00 PM EST, with emergency pager services available after hours.
 
If I need anything more, where can I find it?
If you have any other questions about the product or are experiencing issues, please reach out to our Support Team via Jonas Connect or contact your Account Manager.

10/05/2023

ACTION REQUIRED: Phase 2 Enhanced Data Security – Jonas Apps Admin Credentials

• Customers using the Field Applications administrator portal.

10/04/2023

ACTION REQUIRED: Jonas Apps Admin and Datamart Hotfix

• Users who have Field Applications
• Users who have Datamart

1. There was an issue with Jonas users’ selection in the Jonas Apps admin screen when there were multiple users with identical names. The issue has been resolved.
2. There was an issue with the Jonas Apps admin application incorrectly handling certain characters in the customer’s subdomain name. The issue has been resolved.

1. Jonas 2023-Release 2 had an issue that resulted in certain blank values in Datamart being recorded as NULL values. The hotfix for this issue was deployed on September 19, 2023. An updated script to correct existing NULL values will be included in this hotfix.

09/26/2023

ACTION REQUIRED: Payroll and Accounts Payable Year-End Electronic Filing Advisory

• Any business using W2 and 1095-C forms in Payroll
• Any business using 1099 forms in Accounts Payable

• For 1099s and 1095-Cs, you will need to register with the IRS and get a TCC code.
  • To create 1099 files in Jonas, click here.
  • To create 1095-C files in Jonas, click here.
• For W2s, you will need to register with SSA and get a User ID with Business Services On-Line.
  • To create W2 forms in Jonas, click here.

09/25/2023

ATTENTION & ACTION REQUIRED: Jonas 2023 Release 2 Hotfix UPDATE

• All eMobile users

1. New customer codes in Jonas may not be visible in eMobile.
2. eMobile created work orders may not access rate tables.
3. Inability to view inventory when creating P.O.s from eMobile.

09/25/2023

ATTENTION REQUIRED: Jonas 2023 Release 2 Hotfix UPDATE

Summary Statement 
Jonas updated the current release to 2023.2122 on Tuesday, September 19, 2023. Jonas Cloud clients will be updated between September 22, 2023, and September 29, 2023.
No action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.

Who’s affected?
Users who are on the latest release of Jonas (on July 19 or later) and use any of the following:

• Service Billing
• Job Costing
• Purchase Order
• Accounts Payable
• eMobile

When & what is happening?
On September 19, 2023, a hotfix update was performed. The issues corrected in the 2023.2122 update are stated below:

• Service Billing – Jonas Forms Work Order Ticket Unable to Print:

When using the Jonas Enterprise menu, users were unable to print a Jonas Forms Work Order Ticket. The program has been updated to correct this issue.

• Job Costing – Weekly Hours not displayed in Project Views – More Details:

Payroll time entries, recorded via Field Time resulted in the Weekly Hours not displaying in ‘Project View-More Details’ in some instances. The program has been updated to correct this issue.

• Purchase Order – ‘Ordered By’ attribute was not sent to Jonas Documents:

When recording an AP Batch, the new attribute ‘Ordered By’ was not being shared with Jonas Documents.  The program has been updated to pass this attribute value to Jonas Documents.

• Accounts Payable – ‘Subcontract Holdback/Retainage’ release invoices not sent to Jonas Documents:

When recording ‘Subcontract Holdback/Retainage’ release invoices, the invoice document was not sent to Jonas Documents.  The program has been corrected to address this issue.

• Jonas Datamart – BLANKS Fields in Jonas recorded as NULL value in Datamart

Following the July 19, 2023 release, fields that were recorded as BLANK in Jonas were stored as a NULL value in Datamart. As a result, eMobile users may have experienced one or more of the following issues:

1. New customer codes in Jonas may not be visible in eMobile.
2. eMobile created work orders may not access rate tables.
3. Inability to view inventory when creating P.O.s from eMobile.

As part of the 2023.2122 update, data stored incorrectly in Datamart will also be updated.

If this impacts me, is there anything else I need to do?
No action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.

09/18/2023

ATTENTION & ACTION REQUIRED: Jonas 2023 Release 2 Hotfix

• Service Billing
• Job Costing
• Purchase Order
• Accounts Payable

• Service Billing – Jonas Forms Work Order Ticket unable to print:

• Job Costing – Weekly Hours not displayed in Project Views-More Details:

• Purchase Order – ‘Ordered By’ attribute not sent to Jonas Documents:

• Accounts Payable – Subcontract Holdback/Retainage’ release invoices not sent to Jonas Documents:

09/14/2023

Field Project User Based License Webinar Invitation

As we continually strive to offer a more seamless software experience at Jonas, we’re excited to share a pivotal update with you — a significant evolution in our Field Project (formerly known as Field Manager).

When & What is Happening?
Starting November 15, 2023, we are transitioning to a User-Based License model for Field Project.

How does this impact me?
The strategic move is aimed at ensuring consistency with the licensing model across our Field applications. It will ensure you won’t need to understand multiple licensing models. This transition will enable us to develop software solutions for you in a much more efficient and timely manner.

If this impacts me, is there anything I need to do?
Please complete the transition to the new Field Project licensing model prior to November 15, 2023, to prevent interruptions in Field Project. For instructions to complete the transition, please register for the webinar below.

Join us for a webinar on Field Project User-Based Licenses
September 27, 2023 at 2:00 PM ET

In this brief webinar, we’ll guide you through the step-by-step process to link your Field Project users to the new user licenses.

*** If you are unable to join us, we will be sharing a video recording along with comprehensive documentation on Jonas Connect by the end of September.

08/23/2023

ATTENTION REQUIRED: Jonas Software Updates

08/23/2023

ACTION REQUIRED: Jonas Enterprise Business Intelligence (EBI) Hotfix

1. User is unable to modify Date Format in Report Designer.
2. Rebuild cache option is disabled for some reports, though the scheduling is on.
3. Minor display issues are identified in the data source dropdown.
4. Job Cost Detail and Header views hours column are incorrect when multiple accounts receivable subledgers are active.

• For Clients Who Host Their Own Data On-Premise/Their Own Cloud Storage:
  Please ensure your server can be accessed uninterrupted between 5:00 AM and 5:30 AM local time on September 7, 2023.
• For Jonas Cloud Clients:
  No action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.

08/30/2023

Holiday Hours – Labor Day – Monday, Sept 4th, 2023

08/23/2023

ACTION REQUIRED: FIELD TIME AND FIELD PROJECT HOTFIX

•  Users who have Field Time and/or Field Project.

08/17/2023

ATTENTION REQUIRED: JONAS DOCUMENTS HOTFIX

• All users who have the Jonas Documents.

1. Users attempting to access related documents were receiving an “Error Connection” window for some documents.
2. Users with a numeric Username were not able to log in to Jonas Documents.
3. An issue with Custom Categories being deleted was identified.
4. Work Order invoicing with attached images experienced intermittent errors.
5. A UI issue that caused radio buttons to be displayed in lookup instead of checkboxes was identified.

08/14/2023

Join the 267 others on Jonas Cloud

We recently hosted a webinar to help customers evaluate the Jonas Cloud as a hosting option.

Thank you for registering for our recent webinar on “The Jonas Cloud Hosting Solution”. We hope you found the session (either Live or Recorded) informative and helpful as you consider hosting options for your Jonas Software.

To recap, the challenges you may be experiencing with On-Premise hosting include, but are not limited to:

• Insufficient horsepower to effectively run your server
• Managing server maintenance (i.e. CPU and memory requirements, bandwidth limits, etc.)
• Maintaining Jonas Software and payroll updates
• Managing cybersecurity issues and concerns

The Jonas Cloud helps address these concerns. It’s a hosting option that ensures the availability, performance and security of your Jonas Software. Our Jonas Cloud team helps you with:

• Effective system scaling to ensure optimal performance of Jonas
• Jonas software maintenance, upgrades & updates
• Reliable data backup & recovery
• Enhanced network monitoring, security and management
• Integration with Azure Virtual Desktop platform and 2FA

Embracing The Jonas Cloud isn’t just an upgrade; it’s a strategic move towards enterprise efficiency to ultimately help you protect more of your profits.

Join the 267 other businesses using The Jonas Cloud!

Ready to get started? Speak with your Account Manager.
Thanks again for your continued partnership with Jonas.

08/11/2023

Jonas Cloud Hosting Webinar RECORDING

We recently hosted a webinar to help customers evaluate the Jonas Cloud as a hosting option.

Click here to watch the webinar recording.

We hope you enjoyed the webinar and would appreciate any comments for us to make these webinars better for you!

For any other questions regarding the webinar or just general questions about Jonas software, feel free to reach out to your account manager. Our team is always happy to chat!

08/10/2023

ATTENTION REQUIRED: *Postponed* Jonas Software Update

• All Jonas Cloud clients and their users.

08/04/2023

ATTENTION REQUIRED: Jonas Web App Product Hotfix 2

• Default Approver not available for selection: When setting up new users, or editing existing users, the Default Approver drop-down selection was blank. This prevented the Admin User from completing the setup or edit of Field Time Users.

08/01/2023

Holiday Hours – Civic Day – Monday, August 7, 2023

07/19/2023

ACTION/ATTENTION REQUIRED: *Postponed* Jonas Web App Update

Summary Statement:
Due to our commitment to providing you with high-quality software, we’ve decided to delay the release of Jonas Web Apps for one week. The Jonas Web App update, originally scheduled for Wednesday, July 19, 2023, has been postponed to Wednesday, July 26, 2023.

Who’s affected?

• All Jonas Cloud users.

When & What is happening?
Please note the two following product updates:

• Web App Update – Changed to Wednesday, July 26, 2023, at 5:00 AM local time, we will be performing a product update to the Jonas Web Applications.
  • The following applications will be automatically updated:
    • EBI
    • eMobile
    • eService
    • Field Manager (Field Project as of July 26, 2023)
    • Field Time
    • Jonas Documents
    • Jonas Apps Admin
    • Jonas Browser
    • Jonas Webserver
    • Jonas Webserver Installer
• Jonas Software Update – You will be updated to the newest version of Jonas 2023 at some point between August 11 and 13, 2023. If required, you may receive additional communication related to this update as we get closer to the scheduled date.

If this impacts me, is there anything else I need to do?

• For Clients Who Host Their Own Data On-Premise/Their Own Cloud Storage
  ***Attention Administrators – Please ensure that you complete a backup of your Datamart database prior to the July 26, 2023 update.***
  
  Web App Update – Your server will update automatically at 5:00 AM local time on July 26, 2023. Please ensure that your server is able to run uninterrupted between 5:00 AM and 5:30 AM local time on July 26, 2023.
  
  Jonas Software Update – To upgrade to Jonas 2023 from 12.8 or earlier, please reach out to your Account Manager. If you are already on Jonas 2018, 2021 or 2022, visit the Downloads page to run the software update on the afternoon of July 19, 2023.
  ​​​​​​​
• For Jonas Cloud Clients
  As a Jonas Cloud client, no action is required on your part. Your software updates, web application backups and updates are taken care of by our Jonas Cloud team.

If I need anything more, where can I find it?
A complete list of the features and fixes included in the Web App Update and the Jonas Software Update is available HERE.

If there is more info coming, when can I expect it? 
To remind you of the Web App Update, there will be a reminder email sent to you on July 25, 2023. For the Jonas Software Update, we will be sending more communication closer to August 11, 2023, if required.

07/14/2023

ACTION REQUIRED: 2023 Payroll Only Update for the State of Illinois

Summary Statement 
The July 2023 Payroll Only Update now contains updated withholding tables for the state of Illinois.
Please be advised that future payroll changes for January 2024 will require you to be on at least Jonas version 2020.

Who’s affected?

• U.S. Payroll users who process payroll in Illinois.

What is Happening?
For the state of Illinois, the standard exemption allowance used in the calculation has been reduced to $2425.00 for each allowance claimed by employees on Line 1 of the IL-W-4 form.

If this impacts me, is there anything else I need to do?
This update impacts both Jonas Cloud customers and customers who host their own data (either on-premise or in their own cloud storage).

For Customers Who Host Their Own Data On-Premise/Their Own Cloud Storage

• Please download and complete the payroll only update, available HERE.

*You must be on Jonas version 2018 or higher in order to receive these changes.

For Jonas Cloud Customers

• No action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team. Your update will be completed on Sunday, July 16, 2023, at 5:00 AM local time.

07/12/2023

ATTENTION REQUIRED: eService Password Update

Summary Statement
Jonas will be deploying an update to the current eService application on Wednesday, July 19, 2023. Following the update, all eService users will need to update their login password.

Who’s affected?

• All eService users and their customer users

How does this impact me?
After the eService app update on July 19, 2023, users will not be able to proceed with their existing login until they change their password. The prompt will stop once the user has updated their password based on the new rules found below.

If this impacts me, is there anything I need to do?
Following the eService application update on July 19, 2023, all eService users will be prompted to change their login password the next time they log in.

Please note your new password will need to be:

• Between 12 and 14 characters
• Must include at least one uppercase character
• Must include at least one lowercase character
• Must include at least one numeric character
• Must include at least one special character

***We strongly recommend that you share this information with your customers who communicate with you via eService as they will also be subjected to the new password requirements following the July 19, 2023 update.***

07/12/2023

ACTION/ATTENTION REQUIRED: Jonas Web App and Software Updates

Summary Statement:

A Jonas Software update and a Jonas Web App update will be taking place in the coming weeks.

Who’s affected?

• All Jonas users

When & What is happening?
Please note the two following product updates:

• Web App Update – On Wednesday, July 19, 2023, at 5:00 AM local time, we will be performing a product update to the Jonas Web Applications.
  • The following applications will be automatically updated:
    • EBI
    • eMobile
    • eService
    • Field Manager (Field Project as of July 19, 2023)
    • Field Time
    • Jonas Documents
    • Jonas Apps Admin
    • Jonas Browser
    • Jonas Webserver
    • Jonas Webserver Installer
      
• Jonas Software Update – The newest version of Jonas 2023 will be available for download on Jonas Connect on the afternoon of July 19, 2023.
  

If this impacts me, is there anything else I need to do?

• Jonas Cloud:
  • As a Jonas Cloud client, no action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.
• On-Premise:
  • ***Attention Administrators – Please ensure that you complete a backup of your Datamart database prior to the July 19, 2023 update.***

Web App Update – Your server will update automatically at 5:00 AM local time on July 19,  2023. Please ensure that your server is able to run uninterrupted between 5:00 AM and 5:30 AM local time on July 19, 2023.

Jonas Software Update – To upgrade to Jonas 2023 from 12.8 or earlier, please reach out to your Account Manager. If you are already on Jonas 2018, 2021 or 2022, visit the Downloads page to run the software update on the afternoon of July 19, 2023. 

***Please update your instance of Jonas at your earliest convenience to ensure you are benefiting from the many great features included with every release.***

If I need anything more, where can I find it?
A complete list of the features and fixes included in the Web App Update and the Jonas Software Update is available HERE.

If there is more info coming, when can I expect it? 
To remind you of the Web App Update, there will be a reminder email sent out on July 18, 2023.

07/11/2023

ACTION REQUIRED: Jonas SSL Certificate Expiring on July 26, 2023

Summary Statement 
On Monday, July 24, 2023, Jonas will be updating the jonasapp.com SSL certificate as it is expiring on Wednesday, July 26, 2023. To ensure a successful update to the new SSL certificate, affected users should verify their Windows User Account contains validated users credentials.

Who’s affected? 
Customers who are using a *.jonasapp.com SSL certificate and running any of the following Jonas apps:

• Field Time
• Field Manager (Field Project as of July 19, 2023)
• Jonas Documents
• EBI

These Jonas apps may stop working if the SSL certificate is not updated on your server before it expires on July 26, 2023.

Please Note: Customers who do not have external communication with Jonas Apps and/or are using their own SSL certificate will see the update performed but no functional changes will be done to their Jonas Web Server installation.

Why is this happening?
SSL certificates are responsible for executing secure communication with applications in Jonas. The certificates need to be routinely updated to ensure the communications are secure and to avoid potential downtime of your apps.

If this impacts me, is there anything I need to do?
***Before the update runs on July 24, 2023, please ensure that your Windows User Account configured to Jonas Web Server service contains valid user credentials so that we can successfully update the SSL certificate on your server.***

For instructions to validate your user credentials, please click here.

On July 24, 2023, you may encounter a temporary outage, which could last for the duration of the update from 5:00 AM to 5:20 AM local time, though it will likely be shorter. We recommend that you log off any Jonas Apps during the update period.

How do I know if I need to validate user credentials?
If your administrator has received an email similar to the sample email below, you need to validate your user credentials.

Sample Email

If there is more info coming, when can I expect it?
We will send additional email reminders to validate your user credentials (should you need to validate the credentials). 

Once the SSL certificate is updated on July 24, 2023, we will send you a confirmation email. If your update is unsuccessful, we will reach out to your business directly to address the situation.

07/05/2023

ATTENTION & ACTION REQUIRED: Hotfix for Service Billing & Service Contracts

Summary Statement 
Jonas deployed a hotfix that is included in the current release of Jonas 2023.1150 on Wednesday, July 5, 2023. This update includes hotfixes for the issues reported in the email sent on Friday, June 30, 2023.
Who’s affected?

• Users involved in processing invoices in Service Billing and Service Contracts.

When & What is happening?
On Wednesday, July 5, 2023, a hotfix update was deployed to address the following issues found in Service Billing and Service Contracts

1. Service Billing:
   On release 2023.1123 and higher, an issue was identified when a $0 fixed price was entered in the Work Order Prepare Billing screen, “Equipment” and “Other” costs would also be removed for all subsequent work orders.
   • Prepare Billing – if you encounter an out-of-balance message during billing, please return to the “Prepare Billing” screen, check the “Equipment” and “Other” screens for lines that have $0 and fill in the necessary information.
     Proceed to post.
   • Unbill a Work Order– if you have a work order you are trying to unbill and receive an “out of balance” message, please contact the Support Team by logging a case on Jonas Connect or by calling 1-800-352-6647.
   • Reports – certain Datamart/EBI reports may also be affected, if you have a specific report relying on this data, kindly reach out to Support by logging a case on Jonas Connect or by calling 1-800-352-6647.

     ​​Important Note: This hotfix will only apply to future transactions and will not correct any previously affected records.

2. ​​Service Contracts:
   For release 2022.4093 and higher (including 2023), using a Jonas Forms service contract invoice design and selecting the “Send All” option during J-mailing may result in all invoices being sent to the first email on the list.

If this impacts me, is there anything else I need to do?

• For Clients Who Host Their Own Data On-Premise/Their Own Cloud Storage
  Please update your instance of Jonas at your earliest convenience to resolve these issues. The update can be downloaded HERE. Please call Support at 1-800-352-6647 if you would prefer the files to be sent manually.
• For Jonas Cloud Clients
  No further action is required on your part. The software was automatically updated on Tuesday, July 4, 2023.

06/30/2023

ATTENTION & ACTION REQUIRED: For all clients using Service Contract and/or Service Billing

Summary Statement 
Jonas will be deploying a hotfix for download for the current release of Jonas 2023.1150. This hotfix is currently being developed and quality-assured and we’ll make it available for you as soon as possible.

Who’s affected?

• Users involved in processing invoices in Service Billing and Service Contracts.

When & What is happening?
We are working on a hotfix that will address these two issues:

1. Service Billing:
   On release 2023.1123 and higher, an issue was identified if a $0 fixed price was entered in the Work Order Prepare Billing screen, “Equipment” and “Other” costs would also be removed for all subsequent work orders.
   • Prepare Billing – if you encounter an out-of-balance message during billing, please return to the “Prepare Billing” screen, check the “Equipment” and “Other” screens for lines that have $0 and fill in the necessary information.
     Proceed to post.
   • Unbill a Work Order – if you have work order you are trying to unbill and receive an “out of balance” message please call support.
   • Reports – certain Datamart/EBI reports may also be affected, if you have a specific report relying on this data, kindly reach out to support.

     ​​Important Note: This hotfix will only apply to future transactions and will not correct any previously affected records.

2. ​​Service Contacts:
   For release 2022.4093 and higher (including 2023), using a Jonas Forms service contract invoice design and selecting the “Send All” option during J-mailing would result in all invoices being sent to the first email on the list.

If this impacts me, is there anything else I need to do?

• For clients who host their own Jonas software, please contact Jonas Support as instructed above and be on the lookout for our next communication indicating when the hotfix will be available.
• For clients on The Jonas Cloud, we will deploy the hotfix for you when it is ready. If these issues are affecting you, please contact Jonas Support as instructed above.

06/23/2023

ACTION REQUIRED: US Payroll – WA Cares Fund Set Up

Summary Statement 
Please be advised that effective July 1, 2023, a new employee deduction of 0.58% must be set up for Washington state employees. This is required as per the Washington State WA Cares Fund.

Who’s affected?     

• U.S. Payroll users who process payroll in the state of Washington

If this impacts me, is there anything else I need to do?     
You must customize and set up a new payroll deduction for this in Jonas and update your employees’ files with the deduction.

Please click here for instructions on how to set up the deduction in Jonas.

If I need anything more, where can I find it?
For more information about the Washington Cares Fund, please visit: https://wacaresfund.wa.gov/employers/

06/22/2023

ACTION REQUIRED: July 2023 Payroll Only Update – Canada

Summary Statement 
The July 2023 Payroll Only Update now contains July 2023 tax tables. The update only impacts the provinces of Manitoba and Quebec. Please be advised that future payroll changes for January 2024 will require you to be on at least Jonas version 2023.

Who’s affected?

• Canadian Payroll users who process payroll in Manitoba and/or Quebec. (Please review the next section for further instructions.)
• Canadian Payroll users who do not process payroll in Manitoba or Quebec – You will still receive a message when calculating taxes for any pay ending dates from June 20 to June 30, 2023. The message will ask if you want to use the July tax tables. Please disregard the message by answering “no”  if you do not have Manitoba or Quebec payroll.

If this impacts me, is there anything else I need to do?
This update impacts any customer who processes payroll in Manitoba and/or Quebec.

For Customers Who Host Their Own Data On-Premise/Their Own Cloud Storage

• Please download and complete the payroll only update, available HERE.

*Please note: You must be on Jonas version 2018 or higher in order to receive these changes.

For Jonas Cloud Customers 

• No action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team. Your update will be completed on Wednesday, July 5, 2023 at 5:00 AM local time.

06/22/2023

ACTION REQUIRED: July 2023 Payroll Only Update – United States

Summary Statement 
The July 2023 Payroll Only Update now contains updated withholding tables for the state of Arkansas, Idaho and North Dakota. Please be advised that future payroll changes for January 2024 will require you to be on at least version 2023.

Who’s affected?

• U.S. Payroll users who process payroll in Arkansas, Idaho and North Dakota

If this impacts me, is there anything else I need to do?
This update impacts both Jonas Cloud customers and customers who host their own data (either on-premise or in their own cloud storage).

For Customers Who Host Their Own Data On-Premise/Their Own Cloud Storage

• Please download and complete the payroll only update, available HERE.

*Please note: You must be on Jonas version 2018 or higher in order to receive these changes.

For Jonas Cloud Customers 

• No action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team. Your update will be completed on Wednesday, July 5, 2023 at 5:00 AM local time.

06/13/2023

ATTENTION REQUIRED: eMobile & Jonas Apps Admin Passwords – Enhanced Security

Summary Statement
In an effort to enhance security for our customers using eMobile and/or other Jonas Apps, we are launching a 3-phase plan to increase Jonas software’s data security capabilities.

Who’s Affected?
Any customers using the following modules will be affected by the security update plan:

• eMobile
• Field Manager
• Field Time

Why is this Happening?
As a valued business partner to us, we are enhancing data security capabilities because we care about your data security concerns.

When & What is Happening?
We are increasing security on your eMobile Administration and/or Jonas Apps Admin passwords by strengthening the password policy, i.e. increasing password length and complexity. We will contact you soon to discuss your new password before the next phase of the security update plan.

If I Need Anything More, Where Can I Find It?
In July, we’ll be reaching out to you for the next phase of this larger data security plan for you. Please stay tuned for more information coming soon.

05/24/2023

ACTION REQUIRED: Jonas 2023 Release 1, Field Time and Field Manager Product Hotfix

• Field Time will be updated with a hotfix on Thursday, May 25, 2023, at 5:00 AM local time.
• Field Manager will be updated with a hotfix on Thursday, May 25, 2023, at 5:00 AM local time.
• Jonas Release 2023.1148 is available for download on Jonas Connect to address the JMail issue noted below.

• Users who have Field Time
• Users who have Field Manager
• Users who are not hosted on Jonas Cloud and have previously downloaded Jonas 2023, Release 1

• Entry Control method E with intercompany: When recording intercompany transactions in Field Time, an issue was identified when the allocation company had Job Costing Entry Control rules set to ‘E’. Users received an error message related to the absence of an estimate on the selected cost item and cost type. The program has been modified to ensure data is sourced from the correct location when entry control rule ‘E’ is present.
• Approver Inbox displays non-submitted time flag: In the Field Time Approver Inbox, a flag to include employees without submitted time was not visible in instances where the current user had access to only one payroll and one payroll period. As there was not requirement for a selection in this case, the Payroll Information panel was hidden. To ensure the option to include employees without submitted time is always available for selection, the payroll panel will always be displayed.
• Field Time Attachments: When adding an attachment in a single entry and then copying the entry to additional dates, the attachment was mistakenly attached to the additional dates as well. This resulted in an issue in Jonas Documents where the user could open the attachment linked to the original date, but not the copied to dates.  The program has been corrected to only attach documents to the original date.
• Time Card Employee and Crew Search enhancement: The Crews and Employees selection in the Field Time – Time Card has been enhanced to include a new control that improves the selection of multiple employees.  The search functionality of these listings has also been improved to ensure employees, or crews are easily identified and selected when listings are lengthy.
• Crew/Grid Entry validates Equipment Unit entry: An issue was identified in the Crew/Grid entry of Field Time when some crew members were equipment operators, and some were not. This resulted in the equipment columns being displayed and the ability to select equipment units extended to employees who were not defined as equipment operators in Jonas. The program has been updated to ensure only equipment operators can have equipment units assigned to their time entries in Field Time.
• Time Entry Weekly View Report rounds to two decimals: In Field Time Reports, when using a ‘weekly’ view, users sometimes experienced data totaling more than two decimal places. The program has been modified to ensure all values round to a maximum of two decimal places.

• Field Daily Log attachments can be retrieved: An issue was identified with Field Daily Log attachments where the Daily Log had to be saved in Jonas Documents prior to the attachment being saved. In instances where the Field Daily Log was not previously saved in Jonas Documents, the Daily Log attachment saved in Jonas Documents but was not accessible as the Document ID was incorrect. The program has been modified to ensure Daily Log attachments are saved and accessible in Jonas Documents.

• For Clients Who Host Their Own Data On-Premise/Their Own Cloud Storage
  Please ensure your server can be accessed uninterrupted between 5:00 and 5:30 AM local time.
• For Jonas Cloud Clients
  No action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.

• JMailing Attachments: When JMailing attachments, such as reports, from Jonas, the PDF attachment was not included in the email that was created. The program has been updated to ensure any required attachments are automatically populated when using JMail directly from Jonas.

05/05/2023

ACTION REQUIRED – 2023 Payroll Only Update

Summary Statement
Jonas will be deploying an update to the current release of 2023.1140 on Wednesday, April 19, 2023. If you have downloaded and installed the latest release of Jonas (April 12th or later)  you may be impacted by the identified issue.

Who’s Affected?

•  eMobile users who have downloaded and installed the latest release of Jonas (April 12th or later)

When and What is Happening?
When using the new upload from Mobile Jonas, an error #14 was produced in instances where the required program access was prematurely closed.  The program has been updated to ensure all necessary programs remain available during processing.

If this impacts me, is there anything I need to do?
We recommend that you re-run the latest update at your earliest convenience by clicking HERE.
If you have been manually updated by our Support Team to address this issue, you do not need to re-run the product update.

Please note: This email is sent from an unmonitored email address. Please do not respond to this email. If you have any other questions about the product or are experiencing issues, please reach out to our Support Team via Jonas Connect or contact your Account Manager.

Kind Regards,
The Jonas Team

05/02/2023

ACTION REQUIRED: Jonas Web App Product Hotfix (Field Time, Field Manager, Jonas Docs)

• Field Time
• Field Manager
• Jonas Documents

• Approved Time Weekly View: In the “Approved Time Weekly View”, Approved entries were displayed in grey and Accepted entries were displayed in blue. The colors have been reversed as the Approved entries may still be recalled but the Accepted entries are view only.
• Approved Time View: When accessing records with a status of Accepted in the “Approved Time View”, a recall icon was displayed on each record. Since these transactions are in Jonas payroll, they cannot be recalled. The icon has been removed.
• Field Time Attachments: When adding an attachment in a single entry and then copying the entry to additional dates, the attachment was mistakenly attached to the additional dates as well. This resulted in an issue in Jonas Documents, where the user could open the attachment linked to the original date, but not the copied dates. The program has been corrected to only attach documents to the original date.

• Material Management – Create PO: When retrieving a purchase order number from Jonas for a PO that does not have details, the status message issued during the retrieval process continued to display when the user went to the “Agenda View”. This has been corrected.
• Daily Log does not display all transactions: When displaying labor, equipment, and job unit information in the Daily Log, only transactions matching the default status were displayed.  This resulted in Approved and/or Accepted entries being omitted when the default status was submitted. This issue has been resolved.

• Error Connection – The intermittent “Error Connection” prompt displaying in view docs has been resolved.
• View Docs Grouping – The grouping feature in view docs is now working as expected.
• Customer Attribute – The customer attribute now populates automatically when a work order attribute is selected.
• Emailing multiple attachments – The Send Email feature has been corrected to allow for the attachment of multiple documents.

• For Clients Who Host Their Own Data On-Premise/Their Own Cloud Storage
  Please ensure your server can be accessed uninterrupted between 5:00 and 5:30 AM local time.
• For Jonas Cloud Clients
  No action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.

04/19/2023

ATTENTION REQUIRED: Jonas 2023 Release 1 Hotfix

Summary Statement
Jonas will be deploying an update to the current release of 2023.1140 on Wednesday, April 19, 2023. If you have downloaded and installed the latest release of Jonas (April 12th or later)  you may be impacted by the identified issue.

Who’s Affected?

•  eMobile users who have downloaded and installed the latest release of Jonas (April 12th or later)

When and What is Happening?
When using the new upload from Mobile Jonas, an error #14 was produced in instances where the required program access was prematurely closed.  The program has been updated to ensure all necessary programs remain available during processing.

If this impacts me, is there anything I need to do?
We recommend that you re-run the latest update at your earliest convenience by clicking HERE.
If you have been manually updated by our Support Team to address this issue, you do not need to re-run the product update.

Please note: This email is sent from an unmonitored email address. Please do not respond to this email. If you have any other questions about the product or are experiencing issues, please reach out to our Support Team via Jonas Connect or contact your Account Manager.

Kind Regards,
The Jonas Team

04/14/2023

FOR YOUR INFORMATION: Jonas Webserver Installer Hotfix

•  Users who have Jonas Web Applications

04/04/2023

ACTION REQUIRED: Jonas Software Updates

Summary Statement
A Jonas Software update and a Jonas Web App update will be taking place in the coming weeks. There is some action required on your part.

Who’s Affected?

•   All Jonas users ​

When and What is Happening?
Please note the following product updates:

1. Jonas Webserver Installer Update – On Monday, April 10, 2023, we will be performing a product update to the Jonas Webserver installer at 5:00 AM your local time.

2. Web Apps Update – On Wednesday, April 12, 2023, we will be performing a product update to the Jonas Web Applications at 5:00 AM your local time.

The following applications will be updated:

• EBI
• eMobile
• eService
• Field Manager
• Field Time
• Jonas Documents
• Jonas Apps Admin
• Jonas Browser

If this impacts me, is there anything I need to do?

For Clients Who Host Their Own Data On-Premise/Their Own Cloud Storage
***Attention Administrators – please ensure that you complete a backup of your Datamart database prior to the April 12, 2023 update***

Your server will update automatically at 5:00 AM local time on April 10, 2023 and April 12, 2023. Please ensure that your server is able to run uninterrupted between 5:00 AM and 5:30 AM local time.

For Jonas Cloud Clients

**No action is required for Jonas Cloud customers. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.**

3. Jonas Software Update – The Jonas 2023-Release 1 will be available for download on Jonas Connect on the afternoon of April 12, 2023.

If I need anything more, where can I find it?
A complete listing of the Features and Fixes included in the April 12th web application release, and the Jonas Software release are available HERE.

To upgrade to Jonas 2023 from 12.8 or earlier, please contact your Account Manager. If you are already on Jonas 2018, 2021 or 2022, visit the Downloads page. Please update your instance of Jonas at your earliest convenience to ensure you benefit from the many great features of every release.

If there is more info coming, when can I expect it? 
To remind you of the Web App Update, a reminder email will be sent out on April 11, 2023.

Please note: If you have any other questions about the product or are experiencing issues, please reach out to our Support Team via Jonas Connect. Please note this email is sent from an unmonitored email address. Please do not respond to this email.

Kind Regards,
The Jonas Team

03/31/2023

Holiday Hours – Easter Long Weekend – Friday, April 7, 2023

03/10/2023

ACTION REQUIRED: Jonas 2022 Release 4 Hotfix (March 2023)

• Counter Sales invoices may not update to Jonas Documents:
  An issue was identified that resulted in counter sales invoices not being updated to Jonas Documents. Specifically, when a counter sales invoice was processed on more than one workstation, such as being created on workstation A and then printed on workstation B, the final invoice failed to store in Jonas Documents.
• Jmailing Service Billing Invoices using a Jonas Forms (DYOF) Template:
  When Service Billing invoices using a Jonas Forms template were emailed using ‘Send All’, invoices without an email address were incorrectly populated with the next invoice’s email address. The program has been updated to warn the user when an invoice recipient does not have an available email address and does not attempt to email those invoices.

03/06/2023

ACTION REQUIRED: Jonas SSL Certificate Expiring on March 10th

Summary Statement  
On March 10, 2023 your jonas.jonasportal.com SSL certificate will expire. We will complete an automatic update of the SSL certificate on March 8, 2023 at 5:00 AM local time.

Who’s affected? 
Customers who are using any of the following Jonas web solutions:

• eMobile
• eService
• JonasAPI

Jonas Communication Service is an integral part of these solutions as it provides a secure communication channel between Jonas Web Hosting and Jonas Software.

When & What is happening?
This update will occur automatically on March 8, 2023 at 5:00 AM local time. No functional changes will be done to your Jonas Communication Service.

Why is this happening? 
SSL Certificates are responsible for securing communication between applications in Jonas. In order to ensure that the communication is secure, the certificates need to be routinely updated.

If this impacts me, is there anything I need to do?
eMobile Users: We recommend that you do not submit eMobile work orders during the update period from 5:00 AM to 5:20 AM local time on March 8, 2023.

Other than this recommendation, no action is required of you. Your update will be completed by the Jonas Cloud service team on March 8, 2023. You may encounter a temporary outage, which could last for the duration of the update from 5:00 AM to 5:20 AM local time, though it will likely be shorter.

If there is more info coming, when can I expect it? 
Once the SSL certificate is updated, we will send you a confirmation email. If your update is unsuccessful, we will reach out to your business directly to address the situation.

Kind Regards,
The Jonas Team

02/23/2023

In-Person Training at BREAKTHROUGH

This May 9-12, in Montreal, Canada, we are hosting an in-person learning conference to deliver training sessions that are intended to help you increase the value of your partnership with Jonas.

LEARN MORE & REGISTER HERE

Each of the tracks are a field of study, where each subsequent session within the track will build upon the concepts, ideas, practices and procedures from the last.
This way we focus and increase your knowledge in a particular field.

The Learning Tracks:

• Accounting & Payroll
• Project Management
• Service Management
• Reporting & Other Areas

With sessions on:

• Best Practices for Payroll (both US and Canadian)
• Maximizing Efficiency in Job Costing / Service Management
• Month-End, Year-End Housekeeping
• Controlling your costs with PO & Procurement
• Enhancing efficiency in AR, AP, GL
• Protecting your profits with EBI
• And much more…

If you have any questions or need assistance with registering, please don’t hesitate to reach out to us at account.manager@jonassoftware.com. We’re here to help!

Best regards,
The Jonas Construction Software Team

02/23/2023

Customer Conference – Registration is Open

We’re thrilled to invite you to join us at BREAKTHROUGH, a learning conference hosted by Jonas Construction Software, in Montreal, Canada from May 9-12, 2023.

Learn More & Register Here

The training sessions at BREAKTHROUGH are crafted to help you take care of business concerns, focusing on:

• Increasing operational efficiency (in the field and back office)
• The speed and accuracy of accounting practices
• Superior cost and financial reporting

If you have any questions or need assistance with registering, please don’t hesitate to reach out to us at account.manager@jonasconstruction.com.

We’re here to help!

02/23/2023

ACTION REQUIRED: Jonas SSL Certificate Expiring on March 10th

Summary Statement  
On March 10, 2023, your jonas.jonasportal.com SSL certificate will expire. We will complete an automatic update of the Jonas Communication Service and the SSL certificate on March 8, 2023 at 5:00 AM local time.

Who’s affected?
Customers who are using any of the following Jonas web solutions:

• eMobile
• eService
• JonasAPI

Jonas Communication Service is an integral part of these solutions as it provides a secure communication channel between Jonas Web Hosting and Jonas Software.

When and what is happening?
This update will occur automatically on March 8, 2023 at 5:00 AM local time. No functional changes will be done to your Jonas Communication Service.

Why is this happening? 
SSL certificates are responsible for securing communication between applications in Jonas. In order to ensure that the communication is secure, the certificates need to be routinely updated.

If this impacts me, is there anything I need to do? 
***Before the update runs on March 8, 2023, please ensure that your Windows User Account configured to Jonas Communication Service contains valid user credentials.***

How do I know if I need to validate user credentials? 
If your administrator has received an email similar to the one found here, you need to validate your user credentials. 

To validate your user credentials, please use the instructions found in the same email here.

On March 8, 2023, you may encounter a temporary outage, which could last for the duration of the update from 5:00 AM to 5:20 AM local time, though it will likely be shorter.

eMobile Users: We recommend that you do not submit eMobile work orders during the update period from 5:00 AM to 5:20 AM local time on March 8, 2023.

If there is more info coming, when can I expect it?
We will send two additional email reminders to validate your user credentials prior to March 8, 2023, (should you need to validate your credentials.) Once the SSL certificate is updated, we will send you a confirmation email. If your update is unsuccessful, we will reach out to your business directly to address the situation.

Kind regards,
The Jonas Team

02/15/2023

Update Jonas Connect and Newsfeed with Family Stat day support hours

Holiday Hours – Family Day / President’s Day – Monday, February 20th, 2023

Support holiday hours will be in effect for Monday, February 20, 2023.
Support hours for that day are 8:30 AM to 5:00 PM (EST).

After-hours emergency services will be available after those times.
We will be back to regular support hours on Tuesday, February 21, 2023.

Thank you for your continued support.

01/17/2023

ACTION REQUIRED: Jonas 2022 Release 4 Hotfix (February 2023)

Summary Statement  
Jonas deployed an update to the current release of 2022.4118 on Friday, February 3, 2023. This update included hotfixes for recently discovered issues. Jonas Cloud users will be updated with the latest release, including the hotfix items noted below, on the weekend of February 18-19, 2023.

Who’s affected?
Because you are running the Jonas 2022 Release 4 version (November 2022), you may be impacted by any of the issues mentioned below.

When and what is happening?
On the weekend of February 18-19, 2023, we will deploy an update, which provided hotfixes for the following issues:

• Accounts Payable:
  For Users in the Jonas Classic Menu (not enterprise menu), when manual use tax was recorded in Manual Checks/QUIK Checks or Setup/Edit AP Batches, the tax value was duplicated when the transaction was previewed and/or posted.
• Jonas Connect Link:
  The link to Jonas Connect from the Newsfeed and from the bottom bar of Jonas were failing to open Jonas Connect after the user had recorded their credentials. The link on the bottom bar of the Jonas Classic Menu style has been enabled as part of the hotfix. The link in the Jonas Newsfeed has not been restored as of this release.
• Service Billing:
  An issue was identified where deposits were doubling the revenue and deposit entries when posting invoices in specific instances.
• US Payroll:
  When time records were brought into Jonas Payroll via the web import from Field Time, records that were subsequently edited resulted in incorrect updates to the city code when the allocated job did not have a city code and ‘If City in Job or W/O blank Use Resident City’ was selected.
• CDN Payroll:
  When the overtime method was set to 0.5 and was spread over all jobs, WCB was recorded to the incorrect province in certain instances.

If this impacts me, is there anything I need to do?

• For Clients Who Host Their Own Data On-Premise/Their Own Cloud Storage 
  Please download the most current version 2022.4144 with hotfixes. It is available for download and installation here.
• For Jonas Cloud ClientsIf you have been impacted by the issues mentioned above and would prefer to be updated prior to the weekend of February 18-19, 2023, please create a Jonas Support
  Case to arrange for our Jonas Cloud service team to perform a product update on your instance of Jonas.

If I need anything more, where can I find it? 
You can find the full release note for each item noted above in a Knowledge Base article on Jonas Connect.

If you have any other questions about the product, or are experiencing issues, please reach out to our support team via Jonas Connect. Please note this email is sent from an unmonitored email address. Please do not respond to this email.

Kind Regards,
The Jonas Team

02/01/2023

ACTION REQUIRED: Jan’23 Payroll Only Update – Withholding Update

• For Clients Who Host Their Own Data On-Premise
  Please download and complete the payroll only update. The payroll only update can be accessed here.
• For Jonas Cloud Clients
  No action is required of you. Jonas Cloud customers will automatically receive the update on February 3, 2023 at 5:00 AM local time by the Jonas Cloud service team.

01/17/2023

ACTION REQUIRED: Field Time and Field Manager Product Hotfix

Summary Statement:
Please be advised that Field Time and Field Manager will be updated with a hotfix on Thursday, January 19, 2023, at 5:00 AM local time.

Who’s affected?
Jonas users who have Field Time or Jonas Field Manager apps.

When & what is happening?
On Thursday, January 19, 2023, at 5:00 AM local time, a hotfix update will be performed on Field Time and Field Manager to address the issues noted below:

• Field Time: When using the Standard Approval Weekly View or the Time Entry Weekly View Report (in Reports), the Weekly Pay Period Dates did not refresh correctly.
• Field Time: In the Grid Entry, users were not able to select an alternate earning code when cost types were hidden during entry.
• Field Manager: In Equipment Usage, the listing of available equipment units was not populating in some instances because of incorrect filtering logic for intercompany transactions.

If this impacts me, is there anything I need to do?
Updates for Jonas Web Applications will be automatically deployed on your server on Thursday, January 19, 2023, at 5:00 AM local time.

• For Clients Who Host Their Own Data On-Premise/Their Own Cloud Storage
  Please ensure your server can be accessed, uninterrupted between 5:00 and 5:30 AM local time.
• For Jonas Cloud Clients
  No action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.

Kind Regards,
The Jonas Team

01/12/2023

ACTION REQUIRED: Jan’23 Payroll Only Update – Vermont State Withholding Update

Summary Statement  
Please be advised that the Jan 2023 Payroll Only Update has been updated to include withholding tables for the state of Vermont.

Who’s affected?
U.S. Payroll users that process payroll in Vermont.

When & What is happening?   
On January 10, 2023, a Payroll Only Update was released with updated withholding tables for the state of Vermont.

If this impacts me, is there anything else I need to do? 
This update impacts both Jonas Cloud customers and Customers who host their own data (either on-premise or in their own cloud storage).

• For Clients Who Host Their Own Data On-Premise
  Please download and complete the payroll only update. The payroll only update can be accessed here.
• For Jonas Cloud Clients
  No action is required of you. Jonas Cloud customers will automatically receive the update on January 13, 2023 at 5:00 AM local time by the Jonas Cloud service team.

Kind regards,
The Jonas Team

01/09/2023

We are happy to announce that our phone system is now back online and fully functional.

We are happy to announce that our phone system is now back online and fully functional.

Thank you for your patience and understanding.

12/22/2022

ACTION REQUIRED: Jan’23 Payroll Only Update – Withholding Update

Summary Statement – The Payroll Update has been installed in your Jonas as of December 22nd 2022, 5:00AM (Local Time).

Who’s affected?
All Jonas Cloud customers that are using US or Canadian Payroll in Jonas.

When & What is happening?
The payroll update will be installed for Jonas Cloud clients, and year-end payroll checklists are now available for you to review on Jonas Connect.

If this impacts me, is there anything I need to do?
Please wait until after Dec 22nd 5:00AM local time, to process your year-end payroll.
No other action is required of you. All updates are taken care of by our Jonas Cloud services team.

If I need anything more, where can I find it?
We have put together Knowledge Base articles that includes year end checklists, for your review.

Click HERE for the Canadian payroll checklist.
Click HERE for the US payroll checklist.

If there is more info coming, when can I expect it?
Should governments make any last-minute adjustments, we’ll send out notifications to inform you of the updates.

If you have any issues, please log a case via Jonas Connect.

Regards,
The Jonas Team

01/05/2023

Please note, we’re experiencing downtime with our phone system.

Please note, we’re experiencing downtime with our phone system.

We’re working hard to get it back to operational status.

We will keep you apprised of the situation.

For emergency support tickets, which are usually logged via phone, please temporarily log emergency tickets via Jonas Connect for the interim.

12/22/2022

ATTN Cloud Customers: Year-End Payroll Update – December 2022

Summary Statement – The Payroll Update has been installed in your Jonas as of December 22nd 2022, 5:00AM (Local Time).

Who’s affected?
All Jonas Cloud customers that are using US or Canadian Payroll in Jonas.

When & What is happening?
The payroll update will be installed for Jonas Cloud clients, and year-end payroll checklists are now available for you to review on Jonas Connect.

If this impacts me, is there anything I need to do?
Please wait until after Dec 22nd 5:00AM local time, to process your year-end payroll.
No other action is required of you. All updates are taken care of by our Jonas Cloud services team.

If I need anything more, where can I find it?
We have put together Knowledge Base articles that includes year end checklists, for your review.

Click HERE for the Canadian payroll checklist.
Click HERE for the US payroll checklist.

If there is more info coming, when can I expect it?
Should governments make any last-minute adjustments, we’ll send out notifications to inform you of the updates.

If you have any issues, please log a case via Jonas Connect.

Regards,
The Jonas Team

12/22/2022

ATTN: Year-End Payroll Update – December 2022

Summary Statement – The Payroll Update is now available for versions 12.8, 2018, 2020, 2021, 2022.

Who’s affected?
All Jonas customers that are using US or Canadian Payroll in Jonas.

When & What is happening?
The payroll update, and year-end payroll checklists are now available for your download and review on Jonas Connect.
Click HERE to download the Payroll Update for 12.8, 2018, 2020, 2021, 2022.

If this impacts me, is there anything I need to do?
Prior to processing year-end payroll, please ensure you complete a Payroll Update.

If I need anything more, where can I find it?
For more information, we have put together three Knowledge Base articles that includes year end checklists and instructions on how to perform the Payroll Update.

Click HERE for the Canadian payroll checklist.
Click HERE for the US payroll checklist.
Click HERE for instructions on how to perform the Payroll Update.

If there is more info coming, when can I expect it?
Should governments make any last-minute adjustments, the changes will be added to the download file above, as we receive them for various Provinces/States.

If you have any issues, please log a case via Jonas Connect.

Regards,
The Jonas Team

12/21/2022

ACTION REQUIRED: Jonas Enterprise Business Intelligence (EBI) Hotfix

1. Linear and Radial charts range were not showing as numbers, this has been resolved
2. String columns in a report were not summarizing as expected, this has been resolved

12/16/2022

Support Hours for the Holidays

Support Hours for the Holidays

The support team at Jonas wishes everyone Happy Holidays.

Here are our upcoming Support Hours for the Holidays:

• Friday Dec. 23rd (Statutory Christmas Day) Support hours: 8:30am – 5:00pm (EST).
• Monday Dec. 26th (Boxing Day) Support hours: 8:30am – 5:00pm (EST).
• Monday Jan 2nd: Closed (New Year’s Day) – Emergency pager service will be available.

Thank you for your continued support and partnership!

Regards,
The Jonas Team

12/14/2022

ACTION REQUIRED: Jonas Product Update Hotfix – 2022 Release 4

Summary Statement:
Please be advised that the Jonas Product Update for Jonas 2022 – Release 4 has been updated to include a hotfix as of Wednesday, December 14, 2022.

Who’s affected? 
•  Users who have upgraded to Jonas 2022-Release 4 and are using Procurement Processing, Dispatch Scheduler, or the Copy a Company utility

When & What is happening?
A new download file for Jonas 2022 – Release 4, including the below fixes, is available on Jonas Connect.
Issues corrected in Update:

1. In Procurement Processing, users receive Error #47 when creating a new purchase order with no ‘Merge In’ selected. When creating a new PO in the Procurement Batch without a ‘merge in’ selection, Error #47 occurred. The program has been updated to correct this error. When creating a purchase order by merging in a Requisition, Re-order Report, or Takeoff, the program now works as expected.
2. Copy Company – ‘Field Applications Access’ flag was not enabled in all required instances. The recent addition of the ‘Copy Field Applications Access’ to the ‘Copy A Company’ utility has been improved to look for payrolls in both the User and Group settings. Previously, only payrolls identified in the Group settings (for eTimesheet document access) were recognized when running the utility. This resulted in the flag not being enabled in instances where it should have been. The program has been updated to check for payrolls related to the current user in Field Applications Access setup when enabling the flag and copying those payrolls.
3. Dispatch Scheduler F2 Lookup Search Performance has been optimized. The Dispatch Scheduler F2 search performance has been optimized to address issues reported around slow searches and searches timing out.

If this impacts me, is there anything else I need to do?

• For Clients Who Host Their Own Data On-Premise/Their Own Cloud Storage
  Please update your instance of Jonas at your earliest convenience to resolve these issues. The update can be found here in Jonas Connect.
• For Jonas Cloud Clients
  No further action is required, as the software will be automatically updated on Sunday, January 8, 2023. However, if you prefer to be updated prior to this date, please submit a support ticket.

Regards,
The Jonas Team

11/22/2022

ATTENTION REQUIRED: Jonas Software Updates – CLOUD USERS (Release 4)

Summary Statement:
A Jonas Web App update will be taking place on November 30^th, and a Jonas Software update will be taking place on December 4^th.

Who’s affected? 
•   All Jonas Cloud users

When & What is happening?
1. Web App Update – On Wednesday, November 30, 2022 at 5:00 AM your local time, we will be performing a product update to Jonas Web Applications.
The following applications will be automatically updated:

• eMobile
• Jonas Docs
• WebServer
• EBI
• Field Time
• Dispatch Scheduler

2. Jonas Software Update – On December 4, 2022, at 5:00 AM your local time, you will be updated to the newest version of Jonas 2022.

If this impacts me, is there anything else I need to do?
As a Jonas Cloud client, no action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.

​If I need anything more, where can I find it?
A complete list of the features and fixes included in the Web App Update and the Jonas Software Update will be available in our next email, which will be sent on November 29^th.

If there is more info coming, when can I expect it? 

• Web App Update – A reminder email will be sent out on November 29, 2022. 
• Jonas Software Update – Additional communication will be sent closer to the scheduled date of December 4, 2022.

Regards,
The Jonas Team

11/22/2022

ACTION REQUIRED: Jonas Software Updates (Release 4)

Summary Statement:
A Jonas Software update and a Jonas Web App update will be taking place in the coming weeks.

Who’s affected?
•   All Jonas users who do not host with Jonas Cloud

When & What is happening?
1. Web App Update – On Wednesday, November 30, 2022, at 5:00 AM your local time, we will be performing a product update on Jonas Web Applications.
The following applications will be automatically updated:

• eMobile
• Jonas Docs
• WebServer
• EBI
• Field Time
• Dispatch Scheduler

2. Jonas Software Update – The newest versions of Jonas 2022 will be available for download on Jonas Connect on the afternoon of November 30, 2022.

If this impacts me, is there anything I need to do?
***Attention Administrators – please ensure that you complete a backup of your Datamart database prior to November 30th.***

Web App Update – Please ensure your server can run uninterrupted between 5:00 AM and 5:30 AM local time on November 30, 2022. Your server will update automatically at 5:00 AM local time on November 30, 2022.

Jonas Software Update – The fourth release of Jonas 2022 will be available on the afternoon of November 30, 2022 for download on Jonas Connect.

• If you are on Jonas 12.8 or lower, please reach out to our Account Management team to upgrade to Jonas 2022.
• Following the update on November 30th, please update your instance of Jonas to ensure you are benefiting from the great features included with every release.

If I need anything more, where can I find it?
Release Notes: A complete listing of the features and fixes included in the Web App release and the Jonas Software update will be available in our November 29^th Product Update email.

If there is more info coming, when can I expect it?
To remind you of the Web App Update, there will be a reminder email sent out on November 29, 2022.

Regards,
The Jonas Team

10/11/2022

ATTENTION REQUIRED – Oct 2022 Payroll Only Update – Virginia State Withholding Update

Summary Statement
If you do not have and use Jonas Payroll for the State of Virginia, this update is not required.
Please be advised that the Payroll Only Update now contains updated withholding tables for the state of Virginia for clients on Jonas version 2018, 2020, or 2022.

Who’s affected?
All users that use US Payroll in Jonas and process payroll in the state of Virginia.

When & What is happening?
On Oct 3, 2022 a Payroll Only Update was released with updated Virginia withholding tables. The changes are effective for any pay periods ending Oct 1, 2022, or later.

If this impacts me, is there anything I need to do?

• For Clients Who Host Their Own Data On-Premise/Their Own Cloud Storage
  You will need to download and complete the payroll-only update to change your Virginia state withholding tables. That payroll update can be accessed here.
• For Jonas Cloud Clients
  No action is required of you. Jonas Cloud Customers will automatically receive the update on Oct 13, 2022, at 5:00 AM local time by the Jonas Cloud service team.

If I need anything more, where can I find it?
For this Payroll update, all the information you need is within this email.

If you have any questions about the product or are experiencing issues, please reach out to our Support Team via Jonas Connect and log a support case.

Regards,
The Jonas Team

10/06/2022

ATTENTION REQUIRED: Jonas Software Updates – CLOUD USERS (Release 3)

Summary Statement:
A Jonas Software update and a Jonas Web App update will be taking place in the coming weeks

Who’s affected? 
•   All Jonas Cloud users

If this impacts me, is there anything else I need to do?
As a Jonas Cloud client, no action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.

When & What is happening?
1. Web App Update – On Wednesday, October 12, 2022, at 5:00 AM your local time, we will be performing a product update to Jonas Web Applications. 
The following applications will be automatically updated:
o   eMobile
o   Field Manager
o   Field Time
o   Jonas Documents
o   Jonas Browser
o   Jonas Webserver

2. Jonas Software Update – On November 6, 2022, at 5:00 AM your local time, you will be updated to the newest version of Jonas 2022.

If this impacts me, is there anything else I need to do?
As a Jonas Cloud client, no action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.

​If I need anything more, where can I find it?
A complete list of the features and fixes included in the Web App Update and the Jonas Software Update is available HERE.

If there is more info coming, when can I expect it?

• Web App Update – A reminder email will be sent out on October 11, 2022. 
• Jonas Software Update – Additional communication will be sent closer to the scheduled date of November 6, 2022.

Regards, 
The Jonas Team

10/06/2022

ACTION REQUIRED: Jonas Software Updates (Release 3)

• eMobile
• Field Manager
• Field Time
• Jonas Documents
• Jonas Browser
• Jonas Webserver

• If you are on Jonas 12.8 or lower, please reach out to our Account Management team to upgrade to Jonas 2022.
• If you are on Jonas 2018, 2021, or an earlier release of 2022, click here to update your instance of Jonas and ensure you are benefiting from the great features included with every release.

10/06/2022

Holiday Hours – Canadian Thanksgiving – Monday, October 10, 2022

The support team at Jonas wishes everyone a happy and safe long weekend.

08/31/2022

Holiday Hours – Labor Day – Monday, Sept 5th, 2022

The support team at Jonas wishes everyone a happy and safe long weekend.

Emergency pager service will be available during Labor Day Monday, September 5th, 2022.

We will be back to regular support hours on Tuesday, September 6th, 2022.

Thank you for your continued support and partnership!

Regards,
The Jonas Team

07/27/2022

Holiday Hours – Civic Day – Monday, August 1st, 2022

07/19/2022

ACTION REQUIRED: Jonas Documents and Field Time Hotfix

Summary Statement:

A Jonas Software hotfix will take place on Wednesday, July 20, 2022 at 5:00 AM  local time for Jonas Documents and Field Time.

Jonas Docs Issues:

1. The issue with mapping null values for specific customer ‘data-sets’ columns has been resolved.

2. Uploading document exception with the prompt window appearing to the user has been resolved.

3. The issue with the Lookup not working properly with some of the customers’ datasets has been corrected.

4.    Inconsistency with the number of available approvers displayed in the popup window opening from Jonas Documents and Jonas Software due to approvers having a “User restriction” for “creator” field applied that were not visible when Ask level dialog pop-up was displayed in AP Batches has been corrected.

Field Time Issues:

1.    Entry method drop-down not populating in Grid Time Entry has been corrected. For Field Time users who have J/C set as their default entry method, the Entry Method drop-down was empty in Crew/Grid entry.

2.    In Reports, when a column for earningValue, which displays Hours, Quantities, or Dollars in unique columns, the total value for each column was not being displayed. This has been corrected to include the column totals.

Who’s affected?

All users including Jonas Cloud users with Jonas Documents and/or Field Time

When & what is happening?

Web App Hot Fix: On the morning of Wednesday, July 20th, 2022, at 5:00 AM local time, your server will be automatically updated.

The following applications will be automatically updated:

• Field Time
• Jonas Documents

If this impacts me, is there anything I need to do?
Clients Who Host Their Own Data On-Premise/Their Own Cloud Storage: 

 ***Administrators – please ensure that you complete a backup of your  Datamart database prior to July 20th.***

Please ensure your server can run uninterrupted between 5:00 AM and 5:30 AM local time. Your server will update automatically at 5:00 AM local time on July 20, 2022.

Jonas Cloud Clients:
No action is required on your part. Your software update as well as your web application backups and updates are taken care of by our Jonas Cloud team.

Kind Regards,
The Jonas Team

07/06/2022

ACTION REQUIRED: Jonas Software Updates

Summary Statement:
A Jonas Software update and a Jonas Web App update will be taking place in the coming weeks and there is some action required on your part.

Who’s affected?
All Jonas users

When & what is happening?
Web App Update – On Wednesday, July 13, 2022, at 5:00 AM your local time, we will be performing a product update on the Jonas Web Applications.

The following applications will be automatically updated:

• eMobile
• Field Manager
• Field Time
• Jonas Documents

If this impacts me, is there anything I need to do?
***Attention Administrators – please ensure that you complete a backup of your Datamart database prior to July 13th.***

Please ensure your server can run uninterrupted between 5:00 AM and 5:30 AM local time. Your server will update automatically at 5:00 AM local time on July 13, 2022.

Jonas Software Update – The newest version of Jonas 2022 will be available for download on Jonas Connect on the afternoon of July 13, 2022.

If I need anything more, where can I find it?

• Release Notes: A complete listing of the Features and Fixes included in the Web App release and the Jonas Software Updates are available HERE.
• Jonas Software Update:
  • If you are on 12.8 or earlier, please reach out to our Account Management team to upgrade to Jonas 2022.
  • If you are on Jonas 2018 or 2021, visit the Software Updates page and click on the download ID D-02504 to update your instance of Jonas to ensure you are benefiting from the great features included with every release.

If there is more info coming, when can I expect it?
To remind you of the Web App and Product Update, a reminder email will be sent out on July 12, 2022.

Kind Regards,
The Jonas Team

07/06/2022

ATTENTION REQUIRED: Jonas Software Updates – CLOUD USERS

Summary Statement:
A Jonas Software update and a Jonas Web App update will be taking place in the coming weeks.

Who’s affected?
All Jonas Cloud users

If this impacts me, is there anything else I need to do?
As a Jonas Cloud client, no action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.

When & what is happening?

1. Web App Update – On July 13, 2022, at 5:00 AM your local time, we will be performing a product update to the Jonas Web Applications.

​The following applications will be automatically updated:

• eMobile
• Field Manager
• Field Time
• Jonas Documents

2. Jonas Software Update – On August 21, 2022, at 5:00 AM your local time, you will be updated to the newest version of Jonas 2022.

If I need anything more, where can I find it?
A complete list of the Features and Fixes included in the Web App Update and the Jonas Software Update is available HERE.

If there is more info coming, when can I expect it?
Web App Update – A reminder email will be sent out on July 12, 2022.
Jonas Software Update – Additional communication will be sent closer to the scheduled date of August 21st, 2022.

Kind Regards,
The Jonas Team

06/29/2022

ATTENTION REQUIRED: Sunsetting Jonas Version 2018

Summary Statement
In the previous post from last week, we notified you that Jonas 2018 would be sunset on June 24, 2022, which means that we will no longer provide updates and enhancements for Jonas Version 2018.

Who’s Affected?
Jonas clients on Jonas Version 2018

That said, here are two important notes:

• We will continue to provide customer support for version 2018.
• We will continue to provide payroll updates for version 2018 through the end of 2022. This is similar to the sunset of Jonas 12.8 that received payroll support through March 2022.

When & what is happening?
On June 24, 2022, we completed the sunset of Jonas 2018. In 2020 we undertook a project to improve our ability to help you to use Jonas software to achieve your business goals. To that end, we improved our software development and release processes.

One important tactic within this project was to phase out the availability of multiple versions of Jonas software. Developing and quality-assuring multiple Jonas software versions thwarted our ability to focus on the features, enhancements, and quality of each version. As we sunset version 2018, we will be able to focus on one version of the software that is enhanced, updated, and quality-assured.

Another important tactic within this project was to stop providing one big release per year by breaking it down into four smaller releases throughout the year – with each new release replacing the previous one. This change in our release strategy enables us to adapt quickly to the rapidly changing marketplace. The most effective way we can help you to achieve your business objectives is to provide you with features and enhancements in a timely manner.

If this impacts me, is there anything else I need to do?
As our most current version, Jonas 2022 has a wide range of exciting, powerful enhancements which will improve your workflow automation, efficiency, and functionality.  For an instruction guide on installing and updating to Jonas 2022, please click HERE.

If there is more info coming, when can I expect it? 
We encourage you to contact your Jonas Account Manager for any questions or concerns. We are always enthused to collaborate with you about updating your Jonas Software or addressing any concerns you may have.

Thank you for your continued partnership.

Kind Regards,
The Jonas Team

06/29/2022

Holiday Hours – Canada Day Weekend – Friday July 1st, 2022

Support holiday hours will be in effect for Friday July 1st, 2022.
Support hours for that day are: 8:30am to 5:00pm (ET).

After-hours emergency services will be available after those times.
We will be back to regular support hours on Monday July 4th, 2022.

Thank you for your continued support and partnership!
Regards,
​​​​​​​The Jonas Team

06/22/2022

ATTENTION REQUIRED: Sunsetting Jonas Version 2018

• We will continue to provide customer support for version 2018.
• We will continue to provide payroll updates for version 2018 through the end of 2022. This is similar to the sunset of Jonas 12.8 that received payroll support through March 2022.

06/17/2022

ACTION REQUIRED – July 2022 Payroll Update

• Customers who host their own data or have their own cloud storage will need to download and complete the payroll-only update. That payroll update can be accessed here. (Note: you must be on Version 2018 or 2022 to get these changes. If you are on an earlier version, you will be required to upgrade before you can run the payroll update for these changes, as well as any future payroll tax table changes)
• Customers who are hosted with Jonas Cloud do not need to complete an update. It will be completed by the Jonas Cloud service team automatically on June 19, 2022, at 5:00 AM your local time. No further action is required.

06/08/2022

ATTENTION: Reminder to backup your Jonas data! – Protect yourself against ransomware attacks

We’d like to take this opportunity to make you aware of the repercussions of Ransomware attacks.

If you are hosting your own data, we don’t want you to get caught without access to it!

Ransomware attacks can cripple your operations, and all it takes is one of your staff clicking a link in an email.

Generally speaking, your IT team/consultants will be following best practices to ensure the safety of your assets.

That said, we do recommend the some additional steps to secure your data and operations:

1. Invest in security training for your staff. These are courses that help you and your staff understand the risks of the sites you visit and the emails you receive, which in turn can help you avoid ransomware attacks.
2. Here is one that we, Jonas, use internally. https://www.knowbe4.com/
3. Make sure you backup your Jonas data files (and all other important data) on a recurring basis. Backing up your data gives you the peace of mind and security that if and when you get hit with a ransomware attack, you’ll have a safe copy of your data. We’ve put together a backup guide to help you out, below.
4. Lastly, verify your backup and make sure it works. Practice a plan for disaster recovery by restoring your backup to an additional server/workstation and make sure it is accurate and will work in your hour of need.

 CLICK HERE for your backup guide

If you have any questions about backup your data, please feel free to reach out to our support team
via Jonas Connect.

Regards,

The Jonas Team

06/01/2022

ATTENTION REQUIRED: July 2022 Payroll Only Update – Alabama State Withholding Update

Summary Statement
If you do not have and use Jonas Payroll for the State of Alabama, this update is not required.
Please be advised that the July 2022 Payroll Only Update now contains updated withholding tables for Alabama clients on Jonas version 2018 or 2022.

Who’s affected?
All users that use US Payroll in Jonas and process payroll in the state of Alabama.

Please Note – For customers on Jonas version 12.8 or lower, in order to receive the payroll update, please update to 2022, and then complete this Payroll Update. Should you have any questions about updating to 2022, please contact your account manager.

If this impacts me, is there anything I need to do?
This update impacts clients of either The Jonas Cloud or who host their own data on-premise or in their own cloud storage.

• For Clients Who Host Their Own Data On-Premise/Their Own Cloud Storage
  You will need to download and complete the payroll-only update. The payroll update can be accessed here.
• For Jonas Cloud Clients
  No action is required of you. Your update will be completed by the Jonas Cloud Team on June 4, 2022 at 5:00 AM local time.

05/27/2022

ATTENTION REQUIRED: *CORRECTION* to [Job Billing HotFix/Update for Jonas v.2018 and v.2022 (May 30th, 2022) – US Only]

Summary Statement:
On Friday, May 27, we posted a Job Billing Hotfix Update. Since then, we discovered that the criteria for those that are affected were inaccurate from what we mentioned in our previous post. Please review this updated post to verify how this change may impact your software. To help you compare the changes, we’ve included the previous post below and underlined the updated changes for you in the current post.  We sincerely apologize for any inconvenience this may occur.

When billing lines with tax applicable were edited, the tax calculation was not being updated based on the new value. Jonas is deploying an update to the current release of 2018 and 2022 today, Monday, May 30th to address this issue.

Who’s affected?
US Job Costing clients who have:

• Downloaded and installed the April 2018 or 2022 product update, AND
• Edited Job Cost Invoice values in Review/Edit Job Invoices menu

If you meet both of the above criteria, this will impact your Jonas software.

When & What is happening?
On the afternoon of Monday, May 30, 2022, this update will be available for you to download via Jonas Connect.

If this impacts me, is there anything else I need to do?

• For Clients Who Host Their Own Data On-Premise/Their Own Cloud Storage
  If this issue impacts you, we recommend that you download and reinstall the last update for your current version at your earliest convenience.If you are unable to reinstall the update prior to issuing an affected Job Billing invoice, please make any needed corrections to the Job invoice by modifying the values in ‘Enter Progress to Date’ and merging the data into a new job invoice rather than editing the currently merged invoice values. In the event you are processing a manual invoice, please delete the entry and create a new one instead.
• For Jonas Cloud Clients
  No action is required of you. Your update will be completed by the Jonas Cloud Team on June 2, 2022 at 11:00 PM local time.

Regards,
The Jonas Team

———————————————————————————————————————————————-
[PREVIOUS POST FROM FRIDAY, MAY 27]

Who’s affected? 
US Job Costing clients who have:

• Downloaded and installed the April 2018 or 2022 product update, AND
• Selected the Job Billing flag ‘AIA Billing Appl. Add Tax on Line’ (via Job Cost > Files > Job Costing System Profile ~ Options ~ User), AND
• Edited Job Cost Invoice values that have been merged from an AIA Progress Billing Application

If you meet all three of the above criteria, this will impact your Jonas software.

Summary Statement:
When AIA billing lines including tax were edited, the tax calculation was not being updated based on the new value. Jonas will be deploying an update to the current release of 2018 and 2022 on Monday, May 30th to address this issue.

When & What is happening?
On the afternoon of Monday, May 30, 2022, this update will be available for you to download via Jonas Connect.

If this impacts me, is there anything else I need to do?
If this issue impacts you, we recommend that you download and reinstall the last update for your current version at your earliest convenience.

If you are unable to reinstall the update prior to issuing an affected Job Billing invoice, please make any needed corrections to the Job invoice by modifying the values in ‘Enter Progress to Date’ and merging the data into a new job invoice rather than editing the currently merged invoice values.

Regards,
The Jonas Team

05/18/2022

Holiday Hours – Victoria Day Long Weekend – Monday May 23, 2022

Holiday Hours for Victoria Day Long Weekend

Support holiday hours will be in effect for Monday, May 23, 2022.
Support hours for that day are: 8:30am to 5:00pm (EST).

After-hours emergency services will be available after those times.
We will be back to regular support hours on Tuesday, May 24, 2022.

Thank you for your continued support and partnership!

Regards,
The Jonas Team

04/29/2022

ATTENTION REQUIRED: January 2022 Payroll Only Update – Utah State Withholding Update

Summary Statement
If you do not have and use Jonas Payroll for the State of Utah, this update is not required.
Please be advised that the Jan 2022 Payroll Only Update now contains updated withholding tables for Utah. The changes are effective for any pay periods ending May 1^st, 2022 or later. Changes are date-sensitive, so there is no need to wait until you process your last payroll in April before performing the update.

Who’s affected?
All users that use US Payroll in Jonas and process payroll in the state of Utah.

If this impacts me, is there anything I needs to do?
This update impacts clients of either The Jonas Cloud or who host their own data on-premise or in their own cloud storage.

For Clients Who Host Their Own Data On-Premise/Their Own Cloud Storage:
You will need to download and complete the payroll only update. The payroll update can be accessed here.

For Jonas Cloud Clients
No action is required of you. Your update will be completed by the Jonas Cloud Team on May 1, 2022 at 5:00AM local time.

If you have any questions about the product, or are experiencing issues, please reach out to our Support Team via Jonas Connect.

Regards,
The Jonas Team

04/21/2022

KB Faves for April are here!

Kind Regards,
The Jonas Team

04/05/2022

ATTENTION & ACTION REQUIRED: Jonas Software Updates

ATTENTION & ACTION REQUIRED: Jonas Software Updates

Summary Statement:
A Jonas Software update and a Jonas Web App update will be taking place, tomorrow April 13th, 2022.

Who’s affected? 
•   All Jonas Users

When & What is happening?

1.    Web App Update – On Wednesday, April 13, 2022 at 5:00 AM your local time, we will be performing a product update on the Jonas Web Applications.

The following applications will be automatically updated:
o   EBI
o   eMobile
o   Field Manager
o   Field Time
o   Jonas Documents​

2.    Jonas Software Update

Beginning with Jonas 2022-Release 1, we have transitioned to a new ‘single-version’ release model and Jonas 2021 has been replaced with Jonas 2022-Release 1. Our 2022 release schedule includes four releases, with each new release replacing the prior release.

To view this year’s scheduled release dates, please click here.  
We will be sharing additional information in the coming weeks about our new release model and sunsetting of Jonas 2018.

ON PREMISE JONAS CLIENTS:

• The newest versions of Jonas 2018 and 2022 will be available for download on Jonas Connect on the afternoon of April 13, 2022.

JONAS CLOUD CLIENTS:

• On May 15, 2022 at 5:00 AM your local time, you will be updated to the newest version of Jonas 2022.

If this impacts me, is there anything else I need to do?

ON PREMISE JONAS CLIENTS:

• ***Attention Administrators – please ensure that you complete a backup of your Datamart database prior to April 13th.***
• Please ensure that your server can run uninterrupted between 5:00 AM and 5:30 AM local time. Your server will update automatically at 5:00 AM local Time on April 13, 2022.

JONAS CLOUD CLIENTS:

• No action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.

If I need anything more, where can I find it?

ON PREMISE JONAS CLIENTS:

• Web App Update: A complete listing of the Features and Fixes included in the Web App release are available HERE
• Jonas Software Update: To upgrade to Jonas 2022 from 12.8 or earlier, please reach out to our Account Management team. If you are already on Jonas 2018 or 2021, visit the Downloads page and update your instance of Jonas to ensure you are benefiting from the great features included with every release.

JONAS CLOUD CLIENTS:

• Web App Update: A complete list of the Features and Fixes included in the Web App Update and the Jonas Software Update are available HERE

04/12/2022

Holiday Hours – Easter Long Weekend – Friday, April 15, 2022

Support holiday hours will be in effect for Friday, April 15, 2022.
Support hours for that day are: 8:30am to 5:00pm (EST).

After-hours emergency services will be available after those times.
We will be back to regular support hours on Monday, April 18, 2022.

Thank you for your continued support and partnership!

Regards,
The Jonas Team

04/05/2022

ATTENTION & ACTION REQUIRED: Jonas Software Updates

ATTENTION & ACTION REQUIRED: Jonas Software Updates

Summary Statement:
A Jonas Software update and a Jonas Web App update will be taking place in the coming weeks.

Who’s affected? 
•   All Jonas Users

When & What is happening?

1.    Web App Update – On Wednesday, April 13, 2022 at 5:00 AM your local time, we will be performing a product update on the Jonas Web Applications.

The following applications will be automatically updated:
o   EBI
o   eMobile
o   Field Manager
o   Field Time
o   Jonas Documents​

2.    Jonas Software Update

ON PREMISE JONAS CLIENTS:

• The newest versions of Jonas 2018 and 2022 will be available for download on Jonas Connect on the afternoon of April 13, 2022.

JONAS CLOUD CLIENTS:

• On May 15, 2022 at 5:00 AM your local time, you will be updated to the newest version of Jonas 2022.

If this impacts me, is there anything else I need to do?

ON PREMISE JONAS CLIENTS:

• ***Attention Administrators – please ensure that you complete a backup of your Datamart database prior to April 13th.***
• Please ensure that your server can run uninterrupted between 5:00 AM and 5:30 AM local time. Your server will update automatically at 5:00 AM local Time on April 13, 2022.

JONAS CLOUD CLIENTS:

• No action is required on your part. Your software update and your web application backups and updates are taken care of by our Jonas Cloud team.

If I need anything more, where can I find it?

ON PREMISE JONAS CLIENTS:

• Web App Update: A complete listing of the Features and Fixes included in the Web App release are available HERE
• Jonas Software Update: To upgrade to Jonas 2022 from 12.8 or earlier, please reach out to our Account Management team. If you are already on Jonas 2018 or 2021, visit the Downloads page and update your instance of Jonas to ensure you are benefiting from the great features included with every release.

JONAS CLOUD CLIENTS:

• Web App Update: A complete list of the Features and Fixes included in the Web App Update and the Jonas Software Update are available HERE

If there is more info coming, when can I expect it? 

ON PREMISE JONAS CLIENTS:

• Web App Update – A reminder email will be sent out on April 12, 2021

JONAS CLOUD CLIENTS:

• Web App Update – A reminder email will be sent out on April 12, 2021
• Jonas Software Update – Additional communication will be sent closer to the scheduled date of May 15, 2022.

03/24/2022

KB Faves for March are here!

1. How do I access/unlock a batch that is being edited or updated by another user in Accounts Payable?https://connect.jonasconstruction.com/articles/knowledge_base/How-do-I-access-unlock-a-batch-that-is-24-7-2020
2. How to change the date of record for an Accounts Payable Invoice batch that is not yet posted?https://connect.jonasconstruction.com/articles/knowledge_base/How-to-change-the-date-of-record-for-an-18-5-2020
3. How do I display ALL invoices, both paid and unpaid, in Accounts Receivable Cash & Customer Receipts?https://connect.jonasconstruction.com/articles/knowledge_base/How-do-I-display-ALL-invoices-both-12-8-2019
4. How to get rid of an ‘Invalid Line #’ message on your Financial Statement?https://connect.jonasconstruction.com/articles/knowledge_base/How-to-get-rid-of-an-Invalid-Line-11-10-2019
5. How to Read the Inventory Usage Report?https://connect.jonasconstruction.com/articles/knowledge_base/How-to-Read-the-Inventory-Usage-Report-6-5-2019

Happy Learning and Stay Safe!

Kind Regards,
The Jonas Team

03/21/2022

[JONAS SPOTLIGHT WEBINAR] Jonas Cloud Hosting in 1 day!

There’s still time to sign up for our March Spotlight Webinar on
The Jonas Cloud Hosting Solution

Join us tomorrow, March 23 at 1:30pm EDT.

Beyond the features of any software, there are two important considerations that influence a software’s effectiveness to help you:

1. How the software is hosted
2. How the software is managed

On March 23rd, we will discuss how the above-mentioned concerns are addressed with The Jonas Cloud. Specifically, you will learn how The Jonas Cloud is an effective alternative solution to managing and hosting your Jonas Software.

In addition, you’ll also learn more about The Jonas Cloud and how it can benefit your company in the following areas:

• Jonas software support and maintenance (upgrades).
• System scaling to ensure your Jonas software always performs effectively.
• Data backup and recovery.
• Transforming your Jonas software to the Jonas Cloud.
• Network monitoring, management and security.
• An extension of your IT Team.

CLICK HERE TO REGISTER NOW

If you’re unable to attend and are still interested, register anyway and we’ll send you the recording afterwards!

For any other concerns or questions, feel free to contact your Account Manager.

Kind regards,
The Jonas Team

03/21/2022

[JONAS SPOTLIGHT WEBINAR] Jonas Cloud Hosting – March 23rd @1:30pm!

We hope you can join us for our March Spotlight Webinar on
The Jonas Cloud Hosting Solution

Join us March 23 at 1:30pm EDT.

Beyond the features of any software, there are two important considerations that influence a software’s effectiveness to help you:

1. How the software is hosted
2. How the software is managed

On March 23rd, we will discuss how the above-mentioned concerns are addressed with The Jonas Cloud. Specifically, you will learn how The Jonas Cloud is an effective alternative solution to managing and hosting your Jonas Software.

In addition, you’ll also learn more about The Jonas Cloud and how it can benefit your company in the following areas:

• Jonas software support and maintenance (upgrades).
• System scaling to ensure your Jonas software always performs effectively.
• Data backup and recovery.
• Transforming your Jonas software to the Jonas Cloud.
• Network monitoring, management and security.
• An extension of your IT Team.

CLICK HERE TO REGISTER NOW

If you’re unable to attend and are still interested, register anyway and we’ll send you the recording afterwards!

For any other concerns or questions, feel free to contact your Account Manager.

Kind regards,
The Jonas Team

03/21/2022

ACTION REQUIRED: 2FA Set Up Required today, Monday, March 21st!

Summary Statement:
A complimentary 2-Factor Authentication (2FA) has come to The Jonas Cloud today, March 21^st and you will now be required to complete a setup for 2FA. 2FA provides additional security to The Jonas Cloud and is an industry standard for preventing unauthorized users from logging into your Jonas application.

Who’s Affected:

• Jonas Cloud users

If this impacts me, is there anything I need to do?
Please complete your 2FA setup by end of day today, Monday, March 21^st.

Click here to access the KB article with 2FA setup instructions on Jonas Connect. Microsoft provides a step-by-step process to help you easily setup and use 2FA; however, you can also use this article for additional assistance.

This article will explain:

• Your options for 2FA
• How to perform the initial setup
• How to use 2FA when accessing Jonas software on The Jonas Cloud.

The KB article referenced above is available to you now to help you with your 2FA setup.

Kind Regards,
The Jonas Cloud Team

03/18/2022

ACTION REQUIRED: 2FA Set Up Required this Monday, March 21st!

Summary Statement:
A complimentary 2-Factor Authentication (2FA) is coming to The Jonas Cloud on March 21^st and you will be required to complete setup for 2FA on this date. 2FA provides additional security to The Jonas Cloud and is an industry standard for preventing unauthorized users from logging into your Jonas application.

Who’s Affected:

• Jonas Cloud users

If this impacts me, is there anything I need to do?
Please set a reminder in your calendar to complete 2FA setup on Monday, March 21^st.

Click here to access the KB article with 2FA setup instructions on Jonas Connect. Microsoft provides a step-by-step process to help you easily setup and use 2FA; however, you can also use this article for additional assistance.

This article will explain:

• Your options for 2FA
• How to perform the initial setup
• How to use 2FA when accessing Jonas software on The Jonas Cloud.

As a friendly reminder, you will be required to perform the actual set up for 2FA on March 21st. The KB article referenced above is available to you now to help you to prepare for March 21st.

Kind Regards,
The Jonas Cloud Team

03/16/2022

[JONAS SPOTLIGHT WEBINAR] Jonas Cloud Hosting – March 23rd @1:30pm!

We hope you can join us for our March Spotlight Webinar on
The Jonas Cloud Hosting Solution

Join us March 23 at 1:30pm EDT.

Beyond the features of any software, there are two important considerations that influence a software’s effectiveness to help you:

1. How the software is hosted
2. How the software is managed

On March 23rd, we will discuss how the above-mentioned concerns are addressed with The Jonas Cloud. Specifically, you will learn how The Jonas Cloud is an effective alternative solution to managing and hosting your Jonas Software.

In addition, you’ll also learn more about The Jonas Cloud and how it can benefit your company in the following areas:

• Jonas software support and maintenance (upgrades).
• System scaling to ensure your Jonas software always performs effectively.
• Data backup and recovery.
• Transforming your Jonas software to the Jonas Cloud.
• Network monitoring, management and security.
• An extension of your IT Team.

CLICK HERE TO REGISTER NOW

If you’re unable to attend and are still interested, register anyway and we’ll send you the recording afterwards!

For any other concerns or questions, feel free to contact your Account Manager.

Kind regards,
The Jonas Team

03/04/2022

ATTENTION: Reminder to backup your Jonas data! – Protect yourself against ransomware attacks

We’d like to take this opportunity to make you aware of the repercussions of Ransomware attacks.

If you are hosting your own data, we don’t want you to get caught without access to it!

Ransomware attacks can cripple your operations, and all it takes is one of your staff clicking a link in an email.

Generally speaking, your IT team/consultants will be following best practices to ensure the safety of your assets.

That said, we do recommend the some additional steps to secure your data and operations:

1. Invest in security training for your staff. These are courses that help you and your staff understand the risks of the sites you visit and the emails you receive, which in turn can help you avoid ransomware attacks.
2. Here is one that we, Jonas, use internally. https://www.knowbe4.com/
3. Make sure you backup your Jonas data files (and all other important data) on a recurring basis. Backing up your data gives you the peace of mind and security that if and when you get hit with a ransomware attack, you’ll have a safe copy of your data. We’ve put together a backup guide to help you out, below.
4. Lastly, verify your backup and make sure it works. Practice a plan for disaster recovery by restoring your backup to an additional server/workstation and make sure it is accurate and will work in your hour of need.

CLICK HERE for your backup guide

If you have any questions about backup your data, please feel free to reach out to our support team
via Jonas Connect.

Regards,

The Jonas Team

02/17/2022

Holiday Hours – Family Day / President’s Day Long Weekend – Monday February 21st, 2022

Support holiday hours will be in effect for Monday, February 21, 2022.
Support hours for that day are: 8:30am to 5:00pm (EST).

After-hours emergency services will be available after those times.
We will be back to regular support hours on Tuesday, February 22, 2022.

Thank you for your continued support and partnership!

Regards,
The Jonas Team

01/21/2022

ATTENTION REQUIRED: Jan 2022 Payroll Only Update – Mississippi State Withholding Tables

Summary Statement:

Please be advised that an error was found with the recently revised tables that no state withholding was being deducted for Mississippi. The error has been corrected and is in the current Jan 2022 Payroll Only Update.

Who’s affected?

U.S. Payroll users that process payroll in Mississippi.

If this impacts me, is there anything else I need to do? 

This update impacts both Jonas Cloud customers and Customers who host their own data (either on-premise or in their own cloud storage).

• For Customers Who Host Their Own Data/ Have Their Own Cloud Storage:
  You will need to download and complete the payroll only update. The payroll only update can be accessed HERE.
• For Jonas Cloud Customers:
  You do not need to complete an update. It will be completed by the Jonas Cloud service team on January 23rd, 2022 at 3:30AM Local Time.

Regards,
The Jonas Team

01/20/2022

KB FAVES for January are here!

Your latest installment of KB Faves are here! This selection of KB Faves was brought to you by our Senior Solutions Specialist, Matthew Martin-Ellis.

1. 2021/2022 Canadian Payroll Year-End Checklist
   https://connect.jonasconstruction.com/articles/knowledge_base/2021-2022-Canadian-Payroll-Year-End-21-12-2021
2. 2021/2022 U.S. Payroll Year-End Checklist
   https://connect.jonasconstruction.com/articles/knowledge_base/2021-2022-U-S-Payroll-Year-End-21-12-2021
3. The bottom half of my T4 is not aligned. – Canadian Payroll
   https://connect.jonasconstruction.com/articles/knowledge_base/Trying-to-print-T4-s-and-the-Bottom-4-1-2022
4. My W2s are not printing – US Payroll.
   https://connect.jonasconstruction.com/articles/knowledge_base/Having-issues-printing-W2-s-nothing-is-8-4-2019
5. My Contract Payment Report (T5018) in Accounts Payable is blank – Canadian Payroll
   https://connect.jonasconstruction.com/articles/knowledge_base/My-Contract-Payment-Report-T5018-in-18-4-2019
6. How to setup a supplier in Accounts Payable and activate them to be included in 1099 reporting? – US Clients
   https://connect.jonasconstruction.com/articles/knowledge_base/How-to-setup-a-supplier-in-Accounts-10-1-2020