Service Management Software
Keep your service department running as smoothly as the equipment you repair.
More Insight and Collaboration by Unifying the Field and Office
Give your service department the boost you always wanted with our user-friendly and intuitive field service solutions.
On a united back-office and field service management platform, you get greater visibility into jobs and equip your dispatchers, field service technicians and field staff with the knowledge and tools they need to run a more efficient workday.
- Get real-time information and full visibility into field operations and jobs with mobile and GPS routing technology.
- Equip your field staff and techs with the tools to work anywhere from their own device.
- Improve technician productivity and reduce billing cycles with eMobile.
- Improve inter-company and inter-department communications and collaboration.
WHAT OUR CUSTOMERS SAY:
“It’s a huge advantage for us that our technicians are working in ‘real-time’ for our customer’s benefit. There are just so many time and cost savings associated with having [Jonas] eMobile, it’s been great for us.”
Scott Tracy
Owner
Chiller Systems Service
Service Management Functionality
Automate Processes and Increase Productivity
Turn every service call into an open-book test for your field technicians with on-demand work and equipment history.
- Automate business processes to save administrative time immediately.
- Reduce your billing cycles and get paid faster.
- Integrated field time entry to improve productivity for field and office staff and provide more accurate reporting.
- Eliminate costly and unclear paperwork - capture signatures, create & complete work orders and record notes from the field through Jonas’ mobile capabilities.
Improve Communication, Improve Customer Satisfaction
Enhance customer relationship management and service delivery with automation and communication tools.
- Field service software to unify your field staff, field technicians and back-office and enhance customer satisfaction.
- Find more time to enrich customer experiences and improve satisfaction with automated processes and approvals established.
- Self-service portal for your customers to request their own work order, view job statuses, as well as all job-related documents.
Features Service Managers Love
Client Case Study
Since working with Jonas, Malek doubled their service revenue while also improving their customer service. Their response time to customer calls is now faster and they are also utilizing their field technicians more effectively.
MALEK, INC. MECHANICAL AND PLUMBING CONTRACTORS specializes in commercial and residential heating and air conditioning systems sales, repair, and maintenance.
With the aim to reduce manual processes, increase the speed at which they could access information, as well as grow their business, Malek quickly realized their existing field service management software was not going to be able to handle their business needs.
Having Jonas Enterprise in place has provided Malek, Inc. with:
- $10 million to $20 million growth in revenue
- Better customer service and response time for their clients
- Improved technician utilization
- Improved payroll processing
- Reduced manual processes
- More accurate, faster access to information to make effective business decisions
- Going paperless with document management software
- Improved inter-department collaboration and communication
Frequently Asked Questions
Yes, the service modules in Jonas integrate with other modules in the system. Jonas is a fully-integrated and all-in-one field service management solution. Jonas’ Service Management Software was designed with job costing and work order management at the hub of everything. All aspects of payroll, equipment, materials, purchase orders, inventory, AR, and payables are fully integrated.
All data entered from the service modules are automatically synced with the rest of Jonas, so you can reduce drive time for your field service teams, eliminate duplicate entries, improve communication with the back-office and reduce errors and manual processes.
Your rework rate, otherwise known as the cost of redoing or correcting work done on a job site can range anywhere from 2% to 20% of a project’s complete contract value. Typical costs that fall under your rework costs include labour, materials, equipment and subcontractors. It is estimated that efforts spent on rework are approximately 30%.
Rework costs tend to be higher when there is a lack of communication on the job, whether it be within the field or with the field communicating with the back office.
Digitalizing your operations with field service management software like Jonas can help unify data from both the field and back to improve communications. Moreover, field service processes can be automated and synced to ensure everyone is viewing the same accurate data.
You can also better track your labour and equipment costs with Jonas to ensure the time and usage inputted are appropriate for your jobs. Utilize our Daily Logs to view records of work and prevent repeated mistakes to lower your rework costs.
With over 20+ modules available, Jonas provides all the basic functionalities that businesses in the field service industry require to manage every area of their business successfully.
We also recognize that construction and field service businesses may require some specialized functionalities for certain areas of their business and provide integration for a wide variety of leading service manager software for construction and services businesses. Our technology partners can be found here.
Good field service management software should have all the automation and communication tools you need for effective field service management. This includes work order management and billing, dispatch scheduling, and a client service portal. Request a demo to learn more about the best features of Jonas’ service management software.
Learn More About Service Management for Construction
Get Started With the Best Solution to Manage Your Field Service Operations
Simplify your entire service operation with Jonas’ field service management solutions.
